Tag: financial services

Banks in a bind: Card experience fails to win customer loyalty

It’s no secret that the banking industry is in a customer experience crisis. Adding to the challenge, retail banks are having difficulty retaining customers, according to a new Capgemini report. Over 70% of cardholders are indifferent or dissatisfied with their...

Glia partners with fintech provider COCC to transform CX in finance

Glia has partnered with fintech provider COCC to improve customer service for financial institutions. This collaboration will integrate Glia’s ChannelLess communications platform into COCC’s digital banking services, allowing community banks and credit unions to provide seamless interactions across voice and...

Auquan launches Sustainability Agent to free finance teams from manual ESG work

Auquan has announced the launch of its Sustainability Agent, an AI-powered tool designed to free sustainability teams from the burden of tedious and time-consuming manual tasks. “At Auquan, our mission is to liberate financial professionals from soul-sapping manual tasks and...

Customer experience crisis in banking

Banks are struggling to stand out in a fiercely competitive market where tight margins leave little room for error. Despite significant investment in AI-driven apps and digital tools, many of these innovations have failed to resonate with customers, often making...

BFSI and retail surpass expectations with personalised email campaigns

MoEngage has unveiled its latest report that analyses the performance of more than 17.3 billion marketing emails sent via MoEngage’s data-driven platform to assess the impact of various personalisation strategies. Marketers can utilise this data to benchmark their email campaigns...

Glia elevates financial contact centres with Quality AnalystGPT tool

Digital customer service technology provider Glia has introduced Quality AnalystGPT, an AI-driven tool designed to revolutionse how contact centers analyse customer interactions. The tool helps contact centre leaders gain deeper insights by uncovering trends, analysing performance, and identifying opportunities for...

UK financial sector faces talent shortage as 63% struggle to attract young workers

According to a survey by Davies, the UK financial services sector is facing a pressing challenge, as 63% of employers report difficulties in attracting young talent. Despite 70% of respondents claiming their workplaces foster a positive and supportive culture.The survey...

Citizens First Bank partners with WaveCX to enhance customer engagement

Citizens First Bank has announced a strategic partnership with WaveCX, a digital product engagement solutions for financial institutions vendor, to revolutionise its customer-facing demonstrations and internal training initiatives. This collaboration aims to streamline operations while significantly boosting both employee and...

New report calls for greater board engagement in Consumer Duty to boost customer outcomes

A new study by ArvatoConnect reveals a missed opportunity for financial services firms to fully embrace the Consumer Duty guidelines set by the Financial Conduct Authority (FCA).One of the most eye-opening insights from the study is that nearly half of...

Zingly.ai debuts AI solutions to transform CX in banking, finance, and insurance

Zingly.ai has launched a new suite of AI tools to enhance revenue and improve customer service for banks, financial services, and insurance (BFSI) institutions. Facing rising demand for tailored service and complex customer needs, BFSI organizations can utilise Zingly’s technology...