Tag: Gulf Customer Experience Awards

The Gulf Customer Experience Awards

The Gulf Customer Experience Awards, hosted by Awards International UAE, is the biggest celebration of CX in the Middle East and beyond, with the next awards finals taking place in Dubai next January. As Customer Experience continues to be the key...

Emirates Tops UAE Customer Satisfaction Index

Gulf Customer Experience Awards winner Emirates has topped a customer satisfaction index for the UAE, with the airline beating brands including Honda and Apple.The Kuwait-based Service Hero platform collates customer satisfaction data from a wide range of sectors across the...

Arabic Translation for Ian Golding’s Hugely Successful CX Book

The debut book from international CX consultant and CX Masterclass host Ian Golding, which is revolutionising Customer Experience best practise across the globe, will soon be available in Arabic.Customer What? The honest and practical guide to customer experience was released...

Building a clear customer experience vision

I recently acted as Chairperson of the judging panel for the Gulf Customer Experience Awards and found it incredibly inspiring to see so many different types and sizes of businesses taking Customer Experience to a whole new level. This event...

A Judge’s Guide to Awards Success

Daniel Ord is the Founder and Director of OmniTouch International, and a judge at the Gulf Customer Experience Awards.This year I’m scheduled to judge awards entries in Dubai, London, Amsterdam, and Wiesbaden (Germany).I think the benefits for an industry practitioner...

NBF: Building Competitiveness Through Employee Engagement

The Overall Winner at this year’s Gulf Customer Experience Awards has spoken of its goals regarding hiring the very best talent in the region – and keeping them engaged as valued employees.The National Bank of Fujairah secured Gold category wins...

Gulf Customer Experience Awards: Innovation and Expertise

For the past four years, the Gulf Customer Experience Awards have sought to reward the companies in the region that deliver outstanding customer experiences. This year, I had the opportunity to be on the judging panel for the awards, and...

Customer Complaints: Not all the Same

When it comes to resolving a customer’s complaint and addressing their concerns, customer service experts have various ideas about the right and wrong actions to take.However, there is no right and wrong – instead the response should be based on...

Is First Contact Resolution Relevant in Today’s Contact Centre?

I recently chaired a panel of judges at the Gulf Customer Experience Awards for a number of contact centre entries.One of the judges on our panel asked several of the entrants: “So how do you measure your First Contact Resolution...

Gulf Customer Experience Awards: Winners Crowned in Dubai

The winners of the Gulf Customer Experience Awards have been celebrating their wins in Dubai following a day that saw the culmination of months of work by dedicated finalists.The ceremony, sponsored by Oracle, took place in the Conrad Dubai hotel...