Tag: Gulf Customer Experience Awards

Gulf Customer Experience Awards: Innovation and Expertise

For the past four years, the Gulf Customer Experience Awards have sought to reward the companies in the region that deliver outstanding customer experiences. This year, I had the opportunity to be on the judging panel for the awards, and...

Customer Complaints: Not all the Same

When it comes to resolving a customer’s complaint and addressing their concerns, customer service experts have various ideas about the right and wrong actions to take.However, there is no right and wrong – instead the response should be based on...

Is First Contact Resolution Relevant in Today’s Contact Centre?

I recently chaired a panel of judges at the Gulf Customer Experience Awards for a number of contact centre entries.One of the judges on our panel asked several of the entrants: “So how do you measure your First Contact Resolution...

Gulf Customer Experience Awards: Winners Crowned in Dubai

The winners of the Gulf Customer Experience Awards have been celebrating their wins in Dubai following a day that saw the culmination of months of work by dedicated finalists.The ceremony, sponsored by Oracle, took place in the Conrad Dubai hotel...

Get Ready for the Gulf Customer Experience Awards

A new year has dawned and with January comes the countdown to the finals of the Gulf Customer Experience Awards.The annual event is celebrating its fourth year in 2019, and continues to be the Middle East’s premier platform for honouring...