Tag: healthcare

What 2.3 million healthcare workers are telling us—and who’s listening

Over 2.3 million voices, and one clear message: engagement in healthcare is slipping. According to Press Ganey’s latest study employee engagement in the U.S. healthcare workforce declined slightly in 2024, signalling deeper cracks in the culture of care.While the drop...

What’s holding Americans back from financial confidence?

Nearly half of Americans (44%) think about their financial readiness daily, but that awareness doesn’t always translate into confidence—36% say they aren’t sure they could handle an unexpected bill. These insights come from TD Bank’s new financial report, which surveyed...

Pediatricians get an AI sidekick as Office Practicum and Insight Health launch ‘Opie AI’

Pediatricians drowning in paperwork may soon have a high-tech lifeline, thanks to a new partnership aimed at cutting documentation time and bringing the focus back to patients.Insight Health, known for its AI-powered healthcare solutions, has teamed up with Office Practicum,...

TrampolineAI promises to end healthcare contact centre headaches

Healthcare contact centres are infamous for long wait times, repeated explanations, and frustrated members stuck in an endless loop of transfers. But TrampolineAI, a new AI-powered contact centre platform, claims it can finally cut through the chaos with real-time intelligence...

Disconnect over benefits leaves healthcare workers frustrated and ready to quit

Many healthcare professionals are considering leaving their jobs due to dissatisfaction with their benefits packages. According to recent research by Zest, 62% of healthcare workers would resign if their employers don’t improve their benefits. The study further revealed that 87%...

TTEC unveils digital sales model to transform healthcare CX 

TTEC Holdings has introduced a blended healthcare digital sales model to provide scalable, cost-effective, and highly personalised sales solutions for healthcare organisations.This new model operates on a shared technology platform, allowing healthcare providers to optimise digital sales operations while maintaining...

Healthplans.ai claims it can slash costs and fix compliance for health plans

A new player has entered the healthcare AI scene, and it’s making some bold promises. Healthplans.ai has officially emerged from stealth mode, claiming its AI-driven solutions can overhaul the way health plans operate, cutting costs, streamlining processes, and ensuring regulatory...

Authenticx launches AI to fix healthcare contact centre issues

Authenticx has unleashed a new AI-powered quality management system, designed to shake up contact centre operations with a laser focus on healthcare.Instead of relying on slow, subjective human evaluations, this system uses an MoE (Mixture of Experts) machine learning model,...

Cedar leverages Twilio to enhance patient billing and streamline payments

Cedar has partnered with Twilio to streamline the patient billing experience and reduce the burden on healthcare providers. Integrating Twilio’s advanced communication solutions allows Cedar to have seamless, accessible, and efficient financial interactions. This partnership helps patients navigate medical bills...

Talkdesk introduces AI agents to streamline healthcare customer service

Talkdesk has introduced AI Agents for Healthcare, a new artificial intelligence-powered solution designed to automate patient and member interactions. The AI agents aim to streamline healthcare customer service by handling routine inquiries without human intervention, improving accessibility, efficiency, and patient...