Tag: International Customer Experience Awards

Teknosa rolls out personalised, location-based offers to customers

Teknosa, a consumer electronics retailer in Turkiye, is sending out to its customers, based on their location. Launched in November, the service enables the retailer to send a personalised invite via its app or SMS to customers if they are...

6 reasons why awards programmes deliver ROI

Much like the A-list stars that rocked up to the 97th Academy Awards ceremony this year, we all crave a little recognition.Even if you claim modesty, or demur your moment in the spotlight, you will be over the moon if...

International Customer Experience Awards opens for entries on 1st April

The International Customer Experience Awards (ICXA) returns to London in November 2025. Entries for the global celebration of CX open on 1st April.“It’s fantastic to be able to bring the international CX community together at one event,” said Neil Skehel,...

Ford Otosan localises global CX playbook

Ford Otosan is a JV between the auto maker and local group Koç Holdings.Henry Ford once told customers for the Model T Ford, they could “have any colour, as long as it’s black.” The industry has come a long way...

Aktif Bank embraces a CX mindset as it expands digital services

In the digital banking sector, where a range of competitive services are a couple of browser clicks away, establishing and growing a customer base requires more than just online functionality.To create a competitive edge, Aktif Bank has spent three years...

Talkmobile punches above its weight with CX focus

At the end of 2022, Talkmobile, a UK-based mobile operator, had a Trustpilot score of 2.2 out of 5. Just two years later, it was the highest ranked mobile operator on Trustpilot with a score 4.7 out of 5. Its NPS...

Yettel adopts winning approach to transforming sales training and development

Yettel, a Serbian telecoms provider, faced an operational dilemma. To keep pace with market demand, it had to expand and upskill its frontline staff, but the company’s current learning and development platform was unable to support these needs.With over 700...

Miral Destinations sweeps awards claiming four gold and two silver gongs at ICXA

Miral Destinations enjoyed a blockbuster evening at the International Customer Experience Awards held in London last night.At the black-tie gala event, the hospitality company struck gold in two marquee categories, the CX Team of the Year and CX Leader of...

Allied Bank collects an armful of gold awards at International Customer Experience Awards

Allied Bank won four golds, including CX Team of the Year – over 5,000 employees, at last night’s International Customer Experience Awards held in London.The Irish bank also picked up golds for Best CX Strategy – over 1,000 employees, Best...

Miral Destinations’ Martin Andonovksi takes CX Leader of the Year award back to Abu Dhabi

Miral Destinations’ Martin Andonovski took home the CX Leader of the Year gong at the International Customer Experience Awards last night.Andonovski is the senior director of guest experience and transformation with Miral Destinations where he leads several strategic initiatives designed...