Tag: Intradiem

When Gen Z Speaks, Contact Centres Should Listen

Contact centres are staffed by dedicated professionals from across the generational spectrum. According to a recent study, 86% of Gen Z workers—currently the youngest demographic slice—say a sense of purpose is essential to job satisfaction, and nearly half would turn...

Intradiem & Five9 maximise productivity and engagement in contact centres

Intradiem has announced an expanded partnership with Five9, combining its patented real-time automation technology with Five9’s intelligent CX platform, enabling contact centres to boost efficiency, improve agent engagement, and enhance customer interactions. “Partnering with Five9 represents a powerful synergy between two...

Intradiem and Five9 unite to boost agent productivity and customer satisfaction

Intradiem has partnered with Five9 to transform how contact centres manage efficiency, productivity, and workforce satisfaction. This partnership utilises Intradiem’s patented real-time automation capabilities alongside Five9’s advanced, cloud-based CX platform, allowing contact centres to optimize resources, reduce costs, and enhance...