Tag: Retail

Retailers turn to mobile apps to address labour shortage

With technology playing an increasingly central role in shifting consumer expectations and persistent labour challenges, retailers are focusing on innovative solutions, such as mobile apps, to stay competitive and meet market demands.According to the 2025 Connected Retail Experience Study, conducted...

Over 70% of shoppers favour genAI in their shopping journey

A recent report by Capgemini shows that 71% of consumers now desire gen AI to be part of their shopping journey. This shift is mostly driven by gen z and millennials, who prioritise hyper-personalisation and better digital interactions. According to...

AI investments in retail set to skyrocket as companies embrace innovation

A new IBM survey highlights a dramatic pivot among retail and consumer product executives toward AI. According to the report, companies aim to increase their AI spending by 52% in areas beyond traditional IT operations over the next year.By 2025,...

Text message offers drive purchases for 86% of consumers

For brands aiming to connect with consumers, there’s no channel more personal or effective than the mobile phone. Recent findings from Vibes’ 8th annual Consumer Insights survey reveal just how central SMS and digital wallets have become in shaping shopping...

Activewear brand Fabletics chooses Klarna to offer flexible payments to customers across the U.S.

Global payments and shopping service Klanra is partnering with activewear retailer Fabletics to offer more flexible payment options to the retailer’s customers.The partnership enables Fabletics’ customers to choose between multiple payment options – Pay Now or split their purchase into...

U.S. retail growth driven by in-store shopping revival this holiday season

Holiday retail spending in the U.S. grew by 4.8% year over year, according to preliminary insights from Visa Consulting & Analytics’ (VCA) inaugural Retail Spend Monitor. The analysis, which covers a seven-week period beginning November 1, includes data from all...

E-commerce shines bright as U.S. holiday spending climbs in 2024

Holiday retail sales in the U.S., excluding automotive purchases, rose by 3.8% from November 1 to December 24 compared to the same period in 2023, according to the latest Mastercard SpendingPulse report. The data shows a resilient consumer base fuelled...

This week in CX: out with the old, in with the new

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’ve been exploring the world of customer experiences, from new ideas and collaborations to what pushes customers to switch brands and what’s the latest media trend.We’re...

Out-of-stocks push 66% of shoppers to competitors

Retailers risk losing more than 60% of their customers to competitors when items are out of stock, according to the AlixPartners 2024 Consumer Sentiment Index. The survey of 9,000 fashion consumers reveals unmet inventory expectations can drive shoppers elsewhere, highlighting...

This week in CX: the workplace trends you can’t ignore this season

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’ve been exploring the world of employee experiences, from holiday perks and performance bonuses to the challenges of staff shortages and opportunities for professional growth.We’re also...