Tag: Retail

Half of US consumers are engaging in live shopping

Insights from VTEX’s latest survey on live shopping reveal growing popularity, yet a significant gap in consumer awareness regarding when and where these events are taking place.The survey, conducted with 1,000 respondents aged 18 and older, found that 45% have...

This week in CX: Meta will use UK customer data to train its AI

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’ve been looking at the latest research in Gen Z attitudes as employees and customers, worker flexibility on their schedules and policies, and struggles that customers...

Retailers prepare for early Halloween demand as spending hits $11.6 billion

Halloween shopping starts even earlier this year, with 47% of US consumers making purchases before October, according to the National Retail Federation’s (NRF) annual survey.The survey shows a 37% increase in early shoppers compared to five years ago. Overall, Halloween...

Steve Madden implements AI shopping optimisation into its online stores

Footwear and accessories designer Steve Madden will implement advanced AI shopping optimisation into its 25 online stores as part of a partnership with Fast Simon, an online shopping optimisation vendor.The integration will include stores operating on five continents and in...

Shoppers call for end to paper receipts in bid to save environment

77% of shoppers in the UK would be more likely to switch to digital receipts if they knew how many trees were cut down to produce the paper versions, new research from Yocuda has found. This research highlights how important business...

Customer Connections provides staging point for CX revolution in HSBC

HSBC is quietly revolutionising its retail banking operations. What started out as a training programme in its Direct Mortgage team at the start of 2023 has evolved into a global initiative designed to embed empathy and improve customer experience into...

Using AI tools may be necessity for salespeople to meet their targets

New survey research from Gartner has found that salespeople who effectively partner with AI tools are 3.7 times more likely to meet their targets than those who do not.“AI partnership involves leveraging technology skills-use-case selection and prompt engineering- to automate...

This week in CX: CX quality is at its lowest point since 2016

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’ve been looking at the latest research impacting employees, and the latest retail updates as we prepare for the Golden Shopping Quarter.We’re also discussing new research...

Nearly 60% of consumers plan to cut everyday purchases for holiday shopping

59% of shoppers are saying they plan to cut everyday purchases in order to prioritise gifting budgets. More than three quarters are planning to maintain or increase gift purchases this holiday season. The findings come from Coveo’s new research report titled,...

Asos customers slam new return fee

Asos has sparked outrage among its customers after introducing a new policy that charges a return fee.The online retailer has begun charging customers £3.95 if they return items worth less than £40. This change has angered many customers, who have...