Tag: Retail

This week in CX: is Gen Z’s phonophobia a myth?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’re exploring topics such as BambooHR’s training program addressing Gen Z’s phonophobia, their surprising preference for phone calls in customer service, and the future of leadership.We’re...

Buy now, pay later: a must-have for Millennials and Gen Z?

Buy Now Pay Later (BNPL) services have continued to grow, with a notable increase in adoption among younger consumers. According to the newly released J.D. Power report, the number of people using BNPL products rose sharply compared to the previous...

This week in CX: why are Americans delaying life goals?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we are exploring the future of feel-good marketing, the impact of inflation on Americans delaying life goals, and why younger employees are experiencing heightened workplace stress.We’re...

Survival mode: Online retailers scramble to dodge tariff fallout

A tidal wave of tariffs and regulatory shake-ups is sending shockwaves through the e-commerce world, with a staggering 83% of industry executives fearing for their companies’ survival. That’s the grim warning from Swap’s latest Tariff Turmoil Report, which paints a...

The holiday return flood: 65% of shoppers sending gifts back

According to a recent Akeneo report, nearly two-thirds (65%) of consumers returned or exchanged a holiday purchase this year, with the majority (65%) preferring to return in-store rather than ship products back. This shows a growing consumer awareness of sustainability,...

This week in CX: can AI and humans coexist in CX?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’re exploring the growing tension in the work-from-home debate, how Gen Z employees are driving the shift toward remote work, and why adding a human touch...

HyperAR brings true indoor navigation for great CX and EX

The laughable quality of interior GPS and mobile reception in some places has left big gaps in indoor navigation. Gaps that even the major map applications struggle to fill. Soon shops, colleges and enterprises can finally show guests or customers...

Ulta Beauty selects Lucky to provide real-time product access to customers

Lucky, an e-commerce analytics company, has announced a partnership with Ulta Beauty, the largest speciality beauty retailer in the United States, to enhance the omnichannel shopping experience for consumers. The collaboration will enable beauty brands to connect their Direct-To-Consumer (DTC)...

This week in CX: digital wallets, Valentine’s Day spending, and more

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’re exploring the latest shifts in customer experience, from the rise of digital wallets and AI-driven banking to the impact of emerging technologies like deepfakes and...

8×8 introduces Aftersale Assist to reduce retail returns

8×8 is transforming customer service in retail with its new Aftersale Assist solution, which integrates advanced capabilities from the 8×8 Platform for CX, including Contact Center, CPaaS, and Work, to improve the post-sale experience for retailers.January, often dubbed “Returnuary,” typically...