Tag: Retail

Global study warns: Generic marketing turns buyers off

“If you don’t know me, don’t message me.”That’s what most people think when it comes to unrelatable brand communication.According to Attentive’s 2025 Consumer Trends Report, 81% of consumers now ignore irrelevant marketing and a quarter say bad messaging makes them...

This week in CX: is retail evolving faster than we can see?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we explored the push for the revolution of in-store retail, the need for AI in customer-centric organisations, and how helping customers is the priority now more...

Crisp snaps up Shelf Engine to power AI-driven grocery forecasting

CPG inventory data platform Crisp has acquired Shelf Engine, the AI wunderkind known for its razor-sharp demand forecasting and spoilage-busting algorithms.The acquisition brings together two heavy hitters in retail tech, arming Crisp’s collaborative commerce platform with Shelf Engine’s deep-learning smarts...

From aisles to algorithms: the evolution of in-store retail

Modern retail is at a pivotal juncture, balancing technological innovation and human interaction. “Never mind how much retail tech you use, that’s all very nice, but one-on-one will never go away,” Silvia Coleman, VP of thought leadership at CXG, told...

Aussie dollar dips, festival ticket scams rise, and Publix faces checkout fraud claims

Aussie dollar slumps to Covid lows, driving up pricesThe Australian dollar has plunged to its lowest level since 2020, falling to 59.64 US cents amid fears of a global recession triggered by Donald Trump’s proposed tariff plan. This sharp drop...

K Senukai’s bold investment in smart and secure technology

K Senukai is committed to driving innovation and technological progress, with a bold strategy to invest €100 million in advanced technologies, including artificial intelligence (AI), by 2030.These strategic investments are already reshaping operations, optimising processes, and strengthening the company’s market...

Finding the fun for consumers in “joyless” online retail

CXM visited the Retail Technology Show (#RTS2025) this week, noting a strong focus on the use of AI to help online retailers maximise the efficiency of their workforce in an increasingly challenging financial landscape. Key themes also included a greater...

This week in CX: the rise of human-centric leadership

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we explored the push for human-centric organisations, the influence of consulting, Gen Z’s growing dislike of credit cards, and why Brits shy away from salary discussions.We’re...

Fiserv brings the “smartest” point-of-sale system to Australia

Fiserv has introduced Clover, its all-in-one point-of-sale (POS) system, to the Australian market, offering small businesses a smarter way to manage payments, inventory, and customer interactions, all while eliminating the frustration of outdated terminals and clunky software.Already powering 3.5 million...

Chemist Warehouse straps on AI badges, promises fewer empty shelves and faster restocks

Chemist Warehouse is ditching the old-school stock check for something straight out of a sci-fi movie. In a $18 million partnership with Augmodo, the wearable tech provider, Australia’s largest drug retailer is rolling out AI-powered SmartBadges to its store associates,...