Tag: security

Why Are Brits Late to the Instant Payment Party?

Why Are Brits Late to the Instant Payment Party?

Despite the rise of instant digital payments around the world, new research from FICO reveals that UK consumers are trailing their European neighbours in the use of real-time payments (RTP). While a solid 79% of UK respondents reported having sent...

AI-Fueled Deepfakes Trigger Surge in Voice Fraud

AI-Fueled Deepfakes Trigger Surge in Voice Fraud

Pindrop has just released its 2025 Voice Intelligence & Security Report, and the findings are both staggering and urgent. The report sheds light on a rapidly evolving fraud landscape dominated by AI-powered deepfakes and synthetic voice attacks that are targeting...

The latest cx news

Grammarly’s $1B bet, AI surveillance risks, and travel retail’s digital lift

Grammarly secures $1B in revenue-linked deal to fuel growth Grammarly has secured a $1 billion nondilutive investment from General Catalyst’s Customer Value Fund to bolster sales and marketing while preserving its $13B valuation. Unlike traditional equity funding, this deal ties repayments...

Image representing the use of deepfake technology.

Deepfakes threaten call centre security, claims Reality Defender

The advent of AI has given rise to a tsunami of fake voice and video content, threatening contact centre operations’ security. Contact centre managers might think ‘deepfake’ content won’t happen to them, but it is a real and present danger....

TELUS Digital & Sumsub partner to combat AI-era fraud and meet global compliance demands

TELUS Digital & Sumsub partner to combat AI-era fraud and meet global compliance demands

TELUS Digital Experience (TELUS Digital) has expanded its collaboration with Sumsub, bringing Sumsub’s robust identity verification and compliance tools to TELUS Digital’s enterprise clients across sectors where trust and regulatory precision are paramount. Having integrated Sumsub into its internal operations since...

New Alorica system claims to catch harmful content 500x faster without losing the human touch

Alorica is working to make digital spaces safer by pairing fast-learning AI with experienced human moderators. The global BPO firm just launched an upgraded version of its Digital Trust & Safety platform, claiming it can detect harmful content and online threats...

AudioCodes delivers on-prem AI insights for high-security sectors

AudioCodes delivers on-prem AI insights for high-security sectors

AudioCodes has launched Meeting Insights On-Prem, an AI-based software platform designed to revolutionise meeting documentation for security-conscious industries. Built exclusively for on-premises deployment, the new solution is tailored for sectors like government, finance, healthcare, and defence, offering enterprise-grade security and...

The latest cx news

Shaping a safer future: European efforts to bolster confidence, workplace standards, and online safety

UK to enforce online safety measures for children starting in July Starting July 25, as part of the Online Safety Act, UK social media platforms and internet services will be legally required to block children’s access to harmful content or face...

Rise in remote work fuels spike in employee data breaches

Rise in remote work fuels spike in employee data breaches

Breaches involving employee data have soared to their highest level over six years, with reported incidents rising by 14% in 2024. According to a new analysis by law firm Nockolds, the number of reports submitted to the UK’s Information Commissioner’s...

AI joins the fight against fraud with NICE Actimize’s Xceed agents

AI joins the fight against fraud with NICE Actimize’s Xceed agents

NICE Actimize has launched its latest innovation—Xceed AI agents—which are built to work inside its FRAML (Fraud and Anti-Money Laundering) solutions. These intelligent agents act as dynamic partners to human analysts, constantly evolving to detect new financial threats and improve...

1 2 3 4 5