Tag: uk

Disconnect over benefits leaves healthcare workers frustrated and ready to quit

Many healthcare professionals are considering leaving their jobs due to dissatisfaction with their benefits packages. According to recent research by Zest, 62% of healthcare workers would resign if their employers don’t improve their benefits. The study further revealed that 87%...

Humara AI launch redefines telco digital sales and customer experience

At a gathering of the telco industry’s brightest minds last week, 15gifts’ founder Tom Cox showed off Humara, a powerful Agentic AI, available now. The new sales agent combines an agentic AI with 15 years’ worth of expertise, intuition and...

Too polite to talk pay? How Brits avoid salary discussions 

In a nation where 71% of job adverts now include salary details, only 16% of Brits are willing to discuss their earnings with colleagues. Despite the UK leading Europe in salary transparency, new research from Indeed reveals that the British...

From rudeness to violence: the urgent need for conflict training in retail & hospitality

The latest report by Axonify highlights the alarming extent of customer incivility in the U.K. Only 2% of frontline employees have managed to avoid rude or aggressive customers in the past year, while 65% worry about how to handle escalating...

This week in CX: is hospitality getting customer experience right?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’ve explored the reality of hospitality customer experience, AI in Steve Madden eCommerce, as well as the real impact of call centre agents.We’re also discussing new...

x-hoppers’s new release spots shoplifters before they strike

Retailers have a new secret weapon against theft – and it’s watching every move. x-hoppers, the AI-powered in-store communication platform, has released a wave of high-tech upgrades designed to stop shoplifters in their tracks, boost team efficiency, and turn stores...

Business Movers Index sees UK shoppers connecting with tech-savvy stores

As 77% of Brits use tech to extend their in-person shopping, new insights from the Virgin Media O2 Business Movers Index shows shops undergoing a digital makeover.Looking to buck the depressed high street trend and boost customer experience, 42% of...

Global AI anxiety, fertility treatment concerns, and retail evolution

The U.S. tops global AI anxiety rankingsA study by ZeroBounce identifies the United States as the most AI-anxious country, with an AI Anxiety Score of 100 and 440K searches for AI job loss, despite a moderate 54.5% positive AI sentiment....

Is Acxiom’s Compliance Accelerator cutting through red tape or just more red tape?

Marketers in regulated industries have a new tool in their arsenal—Acxiom’s Compliance Accelerator—a solution promising to speed up content approval processes without sacrificing compliance. But will it truly revolutionise content production, or just add another layer of bureaucracy?For marketing teams...

New survey reveals price hikes won’t break customer loyalty. But there’s a catch

A new global study by UserTesting reveals that brand loyalty does not suffer the consequences of price hikes. On the contrary, customers seem willing to pay more to stay loyal to their favourite brands.The research, which surveyed 4,000 consumers across...