Tag: uk customer experience awards

HSBC gets back to its CX roots with CARE programme

High street banks have spent much of the last 30 years herding customers towards cheaper channels like call centres, websites or mobile apps. In many villages, towns and cities across the UK, retail banks retreated from the community and relied...

Workspace Group wins gold at the UK Customer Experience Awards 2024

Workspace Group has won gold in the “Customers at the Heart of Everything—SME” category at the UK Customer Experience Awards 2024. The win shows the company’s dedication to putting customer experience at the centre of its operations, particularly through its...

Kaizen Ticketing triumphs with gold win at the UK Customer Experience Awards 2024

Kaizen Ticketing has secured a gold win in the Best Use of Technology category at the UK Customer Experience Awards 2024 in London. Founded by former semi-professional footballer and ticketing expert David Lynam, Kaizen Ticketing has revolutionised the ticketing process for...

Ethos Farm’s Sally Alington wins CX Leader of the Year at the UK Customer Experience Awards 2024

Sally Alington, founder and CEO of Ethos Farm, has been crowned the CX Leader of the Year at the UK Customer Experience Awards 2024. Starting her career as a customer service host at Heathrow Airport, Sally’s belief in the power...

Build an inclusive culture and support your teams to achieve CX success

Although women represent 70% of the CX workforce, just 30% of those in customer experience management are female. Helen Luty with her award at the UK CXA 2023 By focusing on building a team of like-minded, empathic individuals, Helen Luty, head of CX...

Customer Connections provides staging point for CX revolution in HSBC

HSBC is quietly revolutionising its retail banking operations. What started out as a training programme in its Direct Mortgage team at the start of 2023 has evolved into a global initiative designed to embed empathy and improve customer experience into...

CXTrendTalks: Martin Hanley, CX Activation Manager and Chloe Woolger, Commercial Director CX, Kantar UK

Martin Hanley, CX Activation Manager and Chloe Woolger, Commercial Director CX, Kantar UK explore the future of CX and what needs to be done to ensure the customer is placed at the heart of the organisation. See the whole presentation and...

CXTrendTalks: Jamie Thorpe, Head of Experience Management (XM) and Katherine Shipton, Associate Director, Ipsos MORI

Jamie Thorpe, Head of Experience Management (XM) and Katherine Shipton, Associate Director at Ipsos MORI dive deep into results of CX Voices 2020, an inaugural market study of both client and agency side CX Professionals. See the whole presentation and Q&A...

CXTrendTalks: Maxie Schmidt, Principal Analyst CX, Forrester

As part of CXTrendTalks at the 2020 UK Customer Experience Awards, Maxie Schmidt, Principal Analyst CX at Forrester shared The Top 5 CX Predictions for 2021. Trust, safety and inclusion are some of the key elements customers will be looking...

Putting members and customers at the heart of the service

Since 1934, the not-for-profit company PPL, has been managing the licensing of recorded music for broadcast, online and public performance use, ensuring its 10,000 record company and 65,000 performer members are all paid fairly for their work and investment. PPL’s Training...