Tag: uk

AI advances as UK grapples with economic and social decline

The UK slips to 23rd in global happiness ranking    The UK has dropped to 23rd place in the World Happiness Report, its lowest in nine years. Finland remains the world’s happiest country, followed by Denmark and Iceland. Experts suggest declining youth...

This week in CX: the digital revolution in travel, finance & customer service

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we explore the evolving landscape of airport customer experience, the benefits and challenges of CX consulting, and how Zoom’s AI-driven workflows are transforming digital interactions. We’re also...

6 reasons why awards programmes deliver ROI

Much like the A-list stars that rocked up to the 97th Academy Awards ceremony this year, we all crave a little recognition. Even if you claim modesty, or demur your moment in the spotlight, you will be over the moon if...

UK consumers favour banking apps over local branches

A new wave of consumer preference is sweeping through the UK banking sector, with a recent FICO study revealing that mobile banking apps are now more critical to customers than traditional bank branches. In a stark departure from the past,...

Mobeus unveils tele: the AI interface redefining user experience

As AI agents become smarter, more specialised, and deeply integrated into business operations, a crucial challenge has emerged—accessibility. Despite AI’s rapid advancements, many businesses struggle to deploy and engage with these technologies effectively, leading to slow adoption, missed opportunities, and...

Asda job cuts, workplace exclusion, and rising shoplifting

Shoplifting and abuse on the rise in the UK  According to a British Retail Consortium survey, nearly a quarter of Britons have witnessed shoplifting or abuse of retail workers in the past year, with Nottingham and London among the worst-affected cities. Retail crime...

This week in CX: why CX teams need niche skills to tackle growing threats

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we explore the shifting CX landscape—from the rising demand for niche skills and the burden of mundane tasks to the growing threats of deepfake fraud and...

EU consumer protections under fire: weakened passenger rights, gender gaps in tech, and gambling scandals

EU plans to weaken passenger compensation rules   The EU is considering changes to its air passenger rights regulation, EU261, which could reduce compensation for flight delays. Passengers can claim compensation if a flight arrives three hours late, but a new proposal...

HMRC adds voice recognition for faster customer service

Last year, we wrote how British tax payers spent around 800 years on hold in total to His Majesty’s Revenue and Customs (HMRC). With the new tax year kicking off soon, the organisation plans to deliver a better service. ...

Poor UK jobs outlook as Employment Rights Bill hits

The employment situation in the UK continues to take a depressing turn, with hiring delayed as tax rises and other pressures loom. ManpowerGroup’s latest quarterly Employment Outlook Survey (MEOS), a key economic indicator for the Bank of England and UK government,...