Tag: uk

Black Friday 2024 sees shifts in UK e-commerce app trends 

According to data from AppsFlyer, this Black Friday, UK shoppers drove a 43% increase in iOS in-app purchases and a 31% rise in Android compared to average Fridays in November, showing a reliance on e-commerce apps. Year-over-year, Android purchases experienced...

Women earn less in 70% of female-dominated roles

A recent analysis of Office for National Statistics data by HR and payroll software provider Ciphr highlights that 70% of female-dominated jobs in the UK have a gender pay gap favouring men. The study examined over 50,000 employees and revealed...

21% of frontline staff are quiet quitting at work

A recent survey by Flip app shows that 21% of frontline workers in the UK admit to operating at minimal effort levels, with many planning to stay in their roles long-term. The report highlights the trend of demotivation, particularly within...

This week in CX: what’s up with the global market?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’ve been looking at what’s shaking up the new world of hybrid work and how can brands stay relevant and why they need to rely on...

Online reviews are the primary source for purchasing decisions of UK consumers

UK consumers are increasingly turning to online reviews to guide their purchasing decisions, according to a recent report by Reputation. Notably, 68% of them favours online reviews over recommendations from family and friends (24%), and brand claims (18%). Influencers and...

UK adults spend record 4+ hours online daily as social media dominates

The average U.K. adult now spends 4 hours and 20 minutes online each day, according to Ofcom’s Online Nation 2024 report, which tracks digital habits across the country. This increased from 2023, when the average was 3 hours and 41...

Forcing full office attendance could backfire for employers

Strict office attendance policies may drive employees to seek alternative jobs, according to a recent survey by the International Workplace Group (IWG). The study showed that two-thirds (67%) of recruiters had observed a rise in candidates looking to leave employers...

Medallia named supplier on G-Cloud 14 framework

Customer and employee experience management leader Medallia has been named a supplier on Crown Commercial Service’s (CCS) G-Cloud 14 framework. This achievement enables public sector organisations across the UK to access Medallia’s cutting-edge solutions through the government’s streamlined digital marketplace...

Ford to slash 4,000 jobs in Europe

Ford aims to reduce its European workforce by 4,000, including around 800 roles in the UK, as it navigates the slowing demand for electric vehicles (EVs). This move represents 14% of Ford’s European team and 2.3% of its global workforce,...

This week in CX: are brands ready for gen Z?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’ve been looking at why you need to level up your CX strategy and how to adapt it to new generations, as well as how are...