Tag: uk

Arish Global Services partners with Vertex Global Services to drive industry growth

UK-based Arish Global Services has announced a strategic partnership with Vertex Global Services, a Business Process Management (BPM) industry player. The partnership is designed to stimulate industry growth in the UK and India by sharing revenues and enhancing workforce management...

CXMStars deadline extension!

Due to overwhelming demand to complete nominations for this year’s CXMStars, the deadline has been shifted to 23:59 Wednesday 08 January. When the nominations are closed, the editorial team will reduce the list to the top 50 CX corporate professionals and...

National living wage and tax burdens challenge UK businesses  

According to an analysis by the Centre for Policy Studies, the share of an employee’s salary owed in tax is set to increase to 21.3% this year, up from 17.5% in 2022. This cost rises as businesses prepare for a...

Skills development is key to the UK’s growth strategy

A survey by the Recruitment and Employment Confederation (REC) highlights the urgency of prioritising workforce upskilling within the government’s “Invest 2035” industrial strategy. This ambitious 10-year plan aims to foster economic growth through high-quality, well-paid jobs. According to the REC poll...

This week in CX: out with the old, in with the new

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’ve been exploring the world of customer experiences, from new ideas and collaborations to what pushes customers to switch brands and what’s the latest media trend. We’re...

This week in CX: the workplace trends you can’t ignore this season

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’ve been exploring the world of employee experiences, from holiday perks and performance bonuses to the challenges of staff shortages and opportunities for professional growth. We’re also...

Employees are struggling to keep up with workplace challenges

According to a Skillsoft survey, over 8 in 10 employees feel unprepared to tackle workplace challenges in 2025. The findings show that burnout, exhaustion, and overwhelming workloads plagued employees throughout 2024, leaving them ill-equipped for the future. The survey also found...

Christmas bonuses fall flat as workers prioritise long-term benefits

According to research by Zest, as many as 60% of employees aren’t expecting a Christmas bonus this year, with just 8% hopeful for a higher payout. Adding to the uncertainty, 44% of workers don’t foresee a pay rise in 2024,...

The AI shift: UK employees are embracing and demanding more

According to a survey from Freshworks, nearly 45% of UK workers would consider switching jobs for roles that better integrate AI. The findings reveal that employees are not just adopting AI but actively seeking more ways to leverage it. As...

UK financial sector faces talent shortage as 63% struggle to attract young workers

According to a survey by Davies, the UK financial services sector is facing a pressing challenge, as 63% of employers report difficulties in attracting young talent. Despite 70% of respondents claiming their workplaces foster a positive and supportive culture. The survey...