Tag: uk

UK job surge, BBC culture shake-up, and Revolut’s surveillance concerns define workplace climate

UK job market sees growth in vacancies and salariesUK vacancies and salaries hit annual highs in March, with Adzuna reporting 871,168 job openings—the first annual vacancy growth since July 2022. Healthcare and social work led the surge, while graduate roles...

Shaping a safer future: European efforts to bolster confidence, workplace standards, and online safety

UK to enforce online safety measures for children starting in JulyStarting July 25, as part of the Online Safety Act, UK social media platforms and internet services will be legally required to block children’s access to harmful content or face...

This week in CX: from AI hype to human impact

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’ve explored the rise in e-commerce AI spending, shifts in 2025 corporate travel plans, and how AI is enhancing—not replacing—human roles.We’re also discussing new updates from...

Over 60% of shoppers say retailers are to blame for returns shenanigans

Retailers may be cracking under the weight of their own kindness. A new report from Forter, the Trust Platform for digital commerce, reveals that 68% of consumers in the U.S. and U.K. believe retailers make it too easy to exploit...

From telecom churn to test reform: personalisation, policy shifts, and precision in modern business 

Personalisation powers Verizon’s growth despite churnVerizon is leveraging personalisation and loyalty to fuel its growth, even as it faces short-term customer churn. CEO Hans Vestberg credits AI-driven tools like MyPlan and the Verizon Access loyalty program with creating more seamless...

Tourism declines, spending slows, and drivers push back: the economic impact of UK policy and tech

UK tourism hit by policy changes, says WTTThe UK tourism industry is under fire as international visitor spending fell by over £2bn in 2024 compared to pre-pandemic levels. The World Travel and Tourism Council (WTTC) blames government policies, including scrapping...

This week in CX: the accessibility wake-up call and AI’s rising role

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’ve explored the state of mobile app accessibility and the urgent need for improvement, the rising expectations around video content, and how AI is reshaping predictive...

Green skills gap widens, Vivo launches mental health campaign, and marketplaces disrupt shopping search

UK faces green skills gap as demand for sustainability roles growsAccording to Indeed, more than a quarter of UK employers are struggling to fill sustainability roles due to skills shortages. Nearly half of jobseekers cite a lack of qualifications or...

Brits are worried, Nvidia’s betting big on AI, and HR’s still catching up

UK business confidence hits two-year low amid tax hikes and US trade tensions  UK business confidence has dropped to its lowest point in over two years, driven by tax concerns and fears of Donald Trump’s escalating trade war, according to the...

Recruitment dips, flex work stalls, and airports prepare for touchless travel

Air travel set for major overhaul with digital ‘journey pass’Air travel is on the verge of a tech-driven transformation, as the UN’s aviation body, ICAO, plans to replace boarding passes and check-in procedures with a digital “journey pass.” Stored on...