Tag: uk

This week in CX: Gen Z, Pharma Innovation & Beauty Retail Warnings

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’ve explored how Gen Z rethinks workplace communication, why beauty shoppers feel overwhelmed, Pfizer’s new CX metric for pharma reps, and the pitfalls of poor personalisation.We’re...

Price Cap Plan Could Trigger £100 Million Ticket Fraud Surge

A recent UK government proposal to cap the resale price of tickets is drawing sharp criticism from fraud experts and fintech leaders. Far from protecting fans, the policy could push them into unregulated markets, triggering a wave of scams worth...

IPI brings PCI compliance tools to global markets through new QPC partnership

IPI, the UK-based contact centre solutions provider, has signed a new partnership with QPC, extending the international reach of its Cloud PCI Suite. QPC’s clients worldwide will now have access to two core modules from the suite — Pauseable and...

This week in CX: when bots break rules and brands break trust

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’ve explored how AI agents are posing new identity security risks, the fallout from Adidas’s customer data breach via a third-party vendor, and the growing mistrust...

Ready or not, AI is here! UK businesses are playing catch-up

A new report from Qualtrics reveals a growing disconnect between UK business leaders’ recognition of AI’s transformative potential and their confidence in deploying it effectively. While a resounding 92% of executives agree that AI will reshape their industries, only 16%...

Adidas data breach exposes customer contact info via third-party vendor

Adidas has confirmed a data breach after attackers accessed customer information held by a third-party service provider used for handling support inquiries.The breach, disclosed on May 23, affects individuals who previously contacted the company’s customer helpdesk, though Adidas insists that...

KFC’s UK boom, mental health overhaul, and Nvidia’s $8B China setback

KFC serves up £1.5 billion investment and 7,000 jobs across UK & IrelandKFC plans to invest £1.5 billion and create over 7,000 jobs in the UK and Ireland by 2030. The expansion includes £500 million for 500 new restaurants and...

Tech, teaching, and teens: UK expands facial recognition, boosts flexible work, and tackles youth unemployment

Facial recognition technology is rapidly expanding in UK policingLive facial recognition (LFR) is swiftly becoming widespread across England and Wales, with nearly 4.7 million faces scanned in the past year—double that of 2023. Police are investing heavily, with fixed cameras...

58% of Brits will ditch a brand for a bad app—here’s why

Amplitude has released a new study revealing just how critical a seamless mobile app experience is to maintaining brand loyalty in the UK. According to the study, which surveyed 2,000 UK smartphone users, over half of consumers (58%) would consider...

This week in CX: lost items, AI breaches & summer travel realities

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’ve explored a range of stories shaping consumer trust and travel, from shifting expectations in summer travel to digital scepticism, and the evolving airport experience at...