Tag: uk

Shein and Temu’s rapid rise hits roadblocks

According to new data from Forrester, the two rapidly growing e-commerce platforms, Shein and Temu, are expected to experience a significant slowdown in growth rates next year. Based on an analysis of retail trends for 2025, this prediction suggests that...

70% of shoppers turn to social media for holiday shopping inspiration

As the holiday shopping season approaches, social media platforms are expected to significantly influence consumer behaviours and brand engagement. A recent survey from Sprout Social encompassing US and UK insights shows that over 70% of shoppers rely on platforms like...

Chatbot issues cause one-fifth of telco customers to drop purchases

A new survey by 15gifts reveals that telco providers are losing 20% of customers because of inadequate chatbot support, with 24% stating chatbots as their main frustration when shopping for telco services online. The study, which surveyed consumers across the...

This week in CX: what do we do with reviews?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’ve been looking at how reviews impact customer behaviour, what’s happening with the job market and is cloud technology the frontier in CX and personalisation. We’re also...

UK internship opportunities fall 30% as job market tightens

Internship opportunities in the UK have dropped this year, making it harder for students and graduates to obtain work experience. According to a survey by Adzuna, the number of internships has decreased by 30% compared to 2022, with only 3,817...

Seasonal hiring declines while jobseeker interest peaks

As we approach the festive season, the outlook for seasonal hiring in 2024 is not as bright as many had hoped, despite a surge in job seeker interest. According to data from Indeed, there has been a 12% decline in...

Young UK workers optimistic about 2025, but workplace pressure and AI gaps remain

A new report on 2025 employee experience trends from Qualtrics reveals that UK workers under 25 feel optimistic about their careers and their organizations’ futures. The findings suggest that young employees will remain engaged and optimistic in the new year. “Over...

Workspace Group wins gold at the UK Customer Experience Awards 2024

Workspace Group has won gold in the “Customers at the Heart of Everything—SME” category at the UK Customer Experience Awards 2024. The win shows the company’s dedication to putting customer experience at the centre of its operations, particularly through its...

Kaizen Ticketing triumphs with gold win at the UK Customer Experience Awards 2024

Kaizen Ticketing has secured a gold win in the Best Use of Technology category at the UK Customer Experience Awards 2024 in London. Founded by former semi-professional footballer and ticketing expert David Lynam, Kaizen Ticketing has revolutionised the ticketing process for...

This week in CX: AI takes over the holiday season

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’ve been looking at emerging consumer trends as the holiday season approaches, as well as is CX now at the crossroads. We’re also discussing new updates from...