Tag: uk

Retailers are missing their best shot at a repeat sale in the post-purchase phase

Strike the wallet while it’s hot: retailers are missing their best shot in the post-purchase phase

Retailers are missing out on a golden opportunity to drive repeat sales right when a customer takes the card out of their wallet. New research reveals that 63% of UK businesses lack the tools to re-engage customers between checkout and delivery,...

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Shell eyes BP, workers eye rights, businesses eye recovery: three fronts in the UK economy

Shell weighs historic BP acquisition as shares slide Shell is reportedly exploring the possibility of acquiring rival oil giant BP, according to Bloomberg. The potential takeover—still in early discussions—could mark one of the oil and gas industry’s largest deals, combining two...

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Gatwick pay disputes, M&S cyber fallout, and the growing demand for sabbaticals

M&S halts hiring amid ongoing cyber attack disruption Marks & Spencer has paused all recruitment following a major cyber attack over the Easter weekend that disrupted online orders and left stores with empty shelves. The retailer has removed all job postings...

This week in CX

This week in CX: AI won’t save bad marketing

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’ve explored how brands can stop annoying their customers by finding the balance in personalisation, the double-edged power of AI-driven ads, and why reskilling is now...

suspicious young man with binoculars spying through blinds

Getting personal without getting weird

On Valentine’s Day this year, Deliveroo launched what it thought was a charming campaign. The company sent handwritten love letters to select customers, posing as a secret admirer, along with a 15% off flowers voucher. Meant to be cheeky and...

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Public sector workers may gain, others fear AI cuts, as Meta confronts abuse allegations in Africa

Teachers and nurses could receive up to a 4% pay rise in 2025-26 Public sector workers, including teachers and nurses may see pay rises of up to 4% next year, exceeding the UK government’s initial 2.8% budget forecast. Reports suggest the...

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UK job surge, BBC culture shake-up, and Revolut’s surveillance concerns define workplace climate

UK job market sees growth in vacancies and salaries UK vacancies and salaries hit annual highs in March, with Adzuna reporting 871,168 job openings—the first annual vacancy growth since July 2022. Healthcare and social work led the surge, while graduate roles...

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Shaping a safer future: European efforts to bolster confidence, workplace standards, and online safety

UK to enforce online safety measures for children starting in July Starting July 25, as part of the Online Safety Act, UK social media platforms and internet services will be legally required to block children’s access to harmful content or face...

This week in CX

This week in CX: from AI hype to human impact

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’ve explored the rise in e-commerce AI spending, shifts in 2025 corporate travel plans, and how AI is enhancing—not replacing—human roles. We’re also discussing new updates from...

Over 60% of shoppers say retailers to blame for returns shenanigans

Over 60% of shoppers say retailers are to blame for returns shenanigans

Retailers may be cracking under the weight of their own kindness. A new report from Forter, the Trust Platform for digital commerce, reveals that 68% of consumers in the U.S. and U.K. believe retailers make it too easy to exploit...

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