Tag: US

Calabrio ONE brings AI to the heart of the contact centre

Calabrio has rolled out a new wave of AI capabilities within its Calabrio ONE suite. These enhancements streamline daily operations, boost agent morale, and foster outstanding customer experiences. By integrating smarter automation and deeper analytics, Calabrio aims to eliminate common...

Over 60% of shoppers say retailers are to blame for returns shenanigans

Retailers may be cracking under the weight of their own kindness. A new report from Forter, the Trust Platform for digital commerce, reveals that 68% of consumers in the U.S. and U.K. believe retailers make it too easy to exploit...

What 2.3 million healthcare workers are telling us—and who’s listening

Over 2.3 million voices, and one clear message: engagement in healthcare is slipping. According to Press Ganey’s latest study employee engagement in the U.S. healthcare workforce declined slightly in 2024, signalling deeper cracks in the culture of care.While the drop...

What’s holding Americans back from financial confidence?

Nearly half of Americans (44%) think about their financial readiness daily, but that awareness doesn’t always translate into confidence—36% say they aren’t sure they could handle an unexpected bill. These insights come from TD Bank’s new financial report, which surveyed...

Americans trust AI more than sommeliers to pick their booze

There’s a new drink whisperer in town, and it runs on code.A new survey from DRINKS, the AI-driven e-commerce platform disrupting the $285 billion U.S. alcohol market, suggests Americans are more than ready to let artificial intelligence pour their next...

Price tags vs. planet: Shoppers reveal what really matters in the aisle

As Earth Day approaches, a fresh poll from the Marine Stewardship Council (MSC) offers a revealing look at how Americans are navigating the grocery store with one eye on their wallets and the other on the planet.The numbers tell a...

45% still waiting — banks are too slow for modern business

The latest OvationCXM report highlights some alarming trends that banks and credit unions can no longer ignore. As many as 41% of respondents say they experience significant challenges navigating fragmented systems, often needing to work with multiple people or departments...

Meet Avaya Infinity, built to bond brands and people

Avaya has unveiled the Infinity platform, an AI-infused, workflow-connected system designed to turn clunky customer service into seamless human connection.Gone are the days of siloed channels, scattered data, and disconnected technologies. With Infinity, Avaya aims to rewire the very concept...

Grasshopper levels up: smarter tools for faster responses and better organisation

GoTo has just rolled out updates for its virtual phone system, Grasshopper, designed specifically for small business owners. These new features aim to streamline how businesses communicate, boost efficiency, and improve the overall customer experience, all while helping teams stay...

How retailers are missing the mark on vague product descriptions

Thirty years into the e-commerce boom, and shoppers are still rage-quitting their carts. It’s not a lack of choice, it’s a lack of understandable product content.According to LilyAI’s new 2025 Online Shopping Consumer Research and Insights Report, 80% of U.S....