Tag: US

Prudential and Workday expand partnership to personalise employee benefits with AI

Prudential Financial is deepening its partnership with HR platform Workday in a bid to shake up employee benefits with AI. The expanded collaboration brings Prudential’s Group Insurance business into Workday Wellness, a platform that promises to personalise benefits programmes and...

Intermedia takes Microsoft Teams archiving to the next level with AI-powered integration

Microsoft Teams users managing conversations across multiple platforms now have a smarter way to keep everything in one place. Intermedia has introduced intelligent archiving for its embedded Microsoft Teams solution, making it the first to unify Teams, unified communications, contact...

Gen Z’s dirty little secret: They actually like phone calls for customer service

For years, we’ve been told that Gen Z hates phone calls, but a new study suggests otherwise. According to research commissioned by PolyAI, a whopping 86% of Gen Z and younger Millennials prefer calling customer service over using digital-first options,...

Why chat-based shopping is taking over ads

Digital advertising is undergoing a major shake-up, and chat-based shopping is leading the charge. A new study from Smartly and Forrester Consulting reveals that conversational commerce is fast becoming the next big thing in marketing, with 73% of marketers planning...

goHappy’s new tools tackle frontline communication chaos

HR and operations managers trying to keep frontline employees engaged often face two major hurdles: crafting effective communication and making sense of employee feedback. goHappy, an app-free engagement platform, has introduced new AI-powered capabilities designed to streamline both.The AI-driven enhancements...

Microsoft is shutting down Skype in May 2025

After more than two decades, Microsoft is pulling the plug on Skype, with the service officially shutting down on May 5, 2025. The news first surfaced when users discovered a hidden message in the HTML code of Skype for Windows,...

Shoppers say ‘hell no’ to AI buying for them

Retailers are rolling out AI shopping assistants, but many consumers aren’t ready to hand over control. A new Omnisend survey found that 66% of shoppers would not let AI make purchases for them, even if it meant getting a better...

Office workers are leaking sensitive data into AI. And they don’t even care

Your company’s secrets might already be in the hands of AI, thanks to your own employees. A new survey from TELUS Digital has revealed a shocking truth: more than half of enterprise workers who use generative AI are entering sensitive...

Broadvoice unveils AI tool to deliver deep post-call insights

Broadvoice | GoContact has introduced Post-Call AI, an advanced feature designed to enhance service quality and customer satisfaction by analysing every interaction. Integrated into the GoContact CCaaS platform, the tool uses AI-driven sentiment analysis, automated summaries, and data-rich transcripts to...

Elon Musk’s shake-up, hidden hustles, and the widening class pay divide

Musk’s federal workforce overhaul sparks controversyElon Musk, appointed by President Trump to lead the Department of Government Efficiency (Doge), has ordered federal employees to list their weekly accomplishments or face resignation. The directive, announced on X, has sparked backlash, with...