Tag: US

Americans say ‘yes’ to branded calls, ‘no’ to unknown numbers

As robocalls and phone scams continue to rise, a new Transaction Network Services (TNS) survey reveals that most Americans now want businesses to clearly identify themselves when calling. According to the study, conducted with Kantar, 76% of U.S. adults say...

AI is transforming businesses, but what happens to the CX jobs?

Artificial intelligence is changing the competitive landscape at an unprecedented rate. It’s easy to get the impression that if an organisation isn’t using AI, it is already falling behind. And that may well be true. A survey by Medallia claims that...

Quantum AI: The trend businesses love but don’t quite get

Quantum AI is gaining traction among business leaders, with 62% of respondents in a new SAS survey reporting they are either investing in or actively exploring the technology. The findings suggest growing momentum around quantum computing as the next frontier...

Infobip powers new digital pit lane for Haas F1 fans

The MoneyGram Haas F1 Team has signed a multi-year deal with cloud communications giant Infobip, aiming to turn the traditional race-day experience into something far more interactive: think real-time chats, personalised updates, and AI-fueled insights delivered straight to fans’ phones. Unveiled...

82% of shoppers demand price transparency as hidden fees threaten brand loyalty

New VTEX report reveals that 82% of Americans consider clear pricing and no hidden fees essential to a less stressful and more satisfying shopping experience. The survey, with over 1,000 U.S. adults, highlights how hidden charges and unclear fees erode consumer...

AI and kiosks are taking over your favourite drive-thrus

A new Emerging Experiences 2025 study by Intouch Insight and QSR Magazine reveals that the biggest names in quick-service restaurants (QSRs) are racing to out-tech each other, using AI voice bots, app-based ordering, and touchscreen kiosks to streamline your fast...

Amperity says it can fix enterprise data problems holding back AI

Most companies want to use AI to power smarter customer experiences, but they’re still stuck on step one: getting their data in order. Amperity thinks it has the fix. The Seattle-based customer data firm has launched what it calls the first...

Americans cut back on spending as tariffs fuel a new age of caution

From cutting second vacations to skipping the wine with dinner, American consumers are drawing a harder line on spending, and it’s not just inflation fatigue. According to the KPMG’s Consumer Pulse Summer 2025 report, economic anxiety is no longer a...

New Alorica system claims to catch harmful content 500x faster without losing the human touch

Alorica is working to make digital spaces safer by pairing fast-learning AI with experienced human moderators. The global BPO firm just launched an upgraded version of its Digital Trust & Safety platform, claiming it can detect harmful content and online threats...

Dialpad brings AI-powered communications platform to Google Cloud marketplace

Dialpad is now available on the Google Cloud Marketplace, opening up its platform to a broader range of businesses already operating within the Google ecosystem. The move streamlines how companies adopt Dialpad’s unified business communications suite—including Dialpad Connect, Dialpad Support,...