Tag: US

InMoment’s new scoring system cracks the code to more customers and cash

InMoment has introduced a new Location Performance Scoring system to help brands turn reputation management into measurable business impact. The system includes an Industry Score, which ties Google Profile views to revenue generation, and a Target Score, allowing businesses to...

Deskless workers feel ignored because companies fumble communication

Businesses may claim to prioritise their workforce, but a new survey suggests millions of employees are being left out of the conversation. Firstup’s latest Deskless Communication Survey reveals a major disconnect between organisations and their frontline staff, those who aren’t...

Over 50% of consumers purchased gift cards during the holidays

In a holiday shopping season that saw retail sales grow by 4% over 2023, gift cards emerged as the stars, showing significant year-over-year growth. According to Blackhawk Network (BHN), 56% of surveyed consumers reported purchasing a gift card this holiday...

SurveyMonkey drops features for smarter market research

SurveyMonkey has presented a powerful suite of market research features designed to give businesses smarter ways to connect with their audiences and uncover meaningful insights. The updated platform supports respondents in more than 130 countries and offers 56 languages, alongside...

90% of U.S. consumers ready to switch mobile carriers for value

Rising costs and a hunger for personalised services are pushing U.S. consumers to rethink their loyalty to traditional mobile carriers, with 90% of them open to switching providers, according to a recent OXIO survey.The study, which surveyed over 1,000 U.S....

New Hiya AI app stops live and deepfake scams

Voice communication company Hiya has launched its AI-powered call assistant, Hiya AI Phone, designed to screen calls, block scams, and simplify call management for busy professionals. Available on iPhone and Android, the app addresses the growing issue of robocalls and...

Beverage company modernises HR with 3CLogic’s AI solution

A global alcoholic beverage company is updating its human resources operations by adopting 3CLogic’s AI-powered contact centre solution integrated with ServiceNow’s HR Service Delivery (HRSD). This setup aims to streamline processes and improve employee interactions.Known for its iconic distilleries and...

White House and tech giants announce Stargate Project, a bold push toward AI and advanced healthcare

On January 21, 2025, the Stargate Project, a “groundbreaking” artificial intelligence initiative, was announced at the White House by U.S. President Donald Trump, OpenAI CEO Sam Altman, Oracle co-founder Larry Ellison, and SoftBank CEO Masayoshi Son. With an estimated budget...

Cresta rolls out AI analyst to decode customer conversations

Cresta has launched AI Analyst, a natural-language interface designed to help organisations analyse customer conversations more efficiently. Part of Cresta’s contact centre AI platform, AI Analyst allows businesses to ask questions in everyday language and receive clear, structured answers supported...

Over 70% of CX leaders see genAI as the future

Recent research by TELUS Digital Experience (TELUS Digital) reveals that enterprise leaders are entering a pivotal stage in their genAI strategies. Many acknowledge the technology’s potential but face challenges in its adoption.The findings highlight both optimism and gaps in GenAI...