Tag: US

Cisco survey warns AI boom could undermine hard-won privacy gains in 2025

In a world increasingly defined by artificial intelligence, the real question for businesses isn’t if they’re ready for AI, it’s whether their privacy practices can survive it.That’s the key takeaway from Cisco’s 2025 Data Privacy Benchmark Study which paints a...

Trustpilot rolls out new features to help brands turn reviews into revenue

Trustpilot is dialing up the power of trust with a fresh batch of features designed to help businesses to collect feedback and use it to fuel growth.Unveiled today, the updates let brands squeeze more value out of every review, placing...

CleverTap and Infobip partner to supercharge customer chats with RCS

CleverTap has teamed up with Infobip to bring Rich Communication Services (RCS) messaging to its omnichannel platform, marking a bold step into more immersive, interactive customer conversations.The move gives brands the power to ditch boring SMS in favour of eye-catching,...

Cyara unveils AI-powered innovations for seamless CX assurance

Cyara has introduced six innovations to enhance and modernise customer interactions across complex digital landscapes. These latest advancements build upon Cyara’s AI Trust capabilities, expanding global testing coverage in over 100 countries and launching the first fully integrated CX Assurance...

82% of Americans can discern AI content

A new survey reveals that more than 80% of Americans can tell when an article was churned out by artificial intelligence, and many don’t like what they see.Hookline&’s 2025 AI In Content Marketing Report, based on a survey of 1,000...

Consumer confidence drops sharply: what’s driving the decline?

The Conference Board Consumer Confidence Index fell sharply in March, dropping 7.2 points to 92.9—its lowest level in months. This decline was primarily driven by weakening expectations for future economic conditions. The Expectations Index, which reflects consumers’ short-term outlook for...

TrampolineAI promises to end healthcare contact centre headaches

Healthcare contact centres are infamous for long wait times, repeated explanations, and frustrated members stuck in an endless loop of transfers. But TrampolineAI, a new AI-powered contact centre platform, claims it can finally cut through the chaos with real-time intelligence...

Financial woes are making Americans stressed, broke, and sick

Financial stress isn’t just draining wallets; it’s taking a serious toll on Americans’ health. A new Health is Wealth Report from MoneyLion and Mastercard exposes the hidden physical and mental costs of money worries, with two-thirds of U.S. adults reporting...

Gen Z ditches credit cards as “ick factor” grows

The days of young consumers swiping their credit cards without a second thought may be numbered. A new report from Cash App Afterpay, conducted by Morning Consult, reveals that nearly two-thirds (63%) of Gen Z are turning away from credit...

Amazon is forcing Echo users to give up their privacy or lose functionality

Amazon is flipping the switch on a controversial privacy change that will force all Echo users to send their voice recordings to the cloud—whether they like it or not. Starting March 28, the tech giant is killing off the “Do...