Tag: US

ActiveCampaign buys WhatsApp automation startup Hilos to turn chats into sales

ActiveCampaign has acquired Mexico City-based Hilos in a deal set to transform the world of marketing automation. The move puts the fast-growing platform at the forefront of WhatsApp messaging for business, with over 2.4 billion users and 200 million active...

AI hype exposed: Most ‘advanced’ firms can’t deliver real results

A new global study by EPAM Systems is calling time on AI hype, revealing that many businesses claiming to be ahead of the curve in artificial intelligence are struggling to walk the talk.Based on responses from over 7,000 participants across...

Pediatricians get an AI sidekick as Office Practicum and Insight Health launch ‘Opie AI’

Pediatricians drowning in paperwork may soon have a high-tech lifeline, thanks to a new partnership aimed at cutting documentation time and bringing the focus back to patients.Insight Health, known for its AI-powered healthcare solutions, has teamed up with Office Practicum,...

Ascend’s new smart inbox uses AI to tackle insurance paperwork so you don’t have to

Insurance automation company Ascend has unveiled Smart Inbox, an AI-powered inbox for insurance agencies that promises to chew through billing documents so humans don’t have to.Whether it’s binders, quotes, invoices, or those dreaded commission statements, Smart Inbox reads it all,...

Video expectations are sky high — and brands are falling behind

According to a new Idomoo survey, 78% of consumers want to see brands use more video, yet many companies aren’t delivering. More than 40% of people say they never receive video content from the brands they engage with. This growing...

Customers are tired of searching: smarter digital experiences are the future of CX

Coveo’s latest report highlights that despite advancements in AI and digital self-service tools, the customer journey is still riddled with friction—especially when finding accurate, relevant information.Based on a survey of 4,000 consumers across the U.S. and U.K., the report highlights...

Americans are warming to AI search but a stubborn few still refuse to try it

Americans are warming up to the idea of artificial intelligence being their new personal shopping assistant. It’s already part of their everyday search routine for nearly half the country.According to a new study by adMarketplace, 45% of U.S. adults now...

Forrester: Volatility is the new normal, embrace the risk

From trade wars and cyberattacks to supply chain chaos and geopolitical instability, the economic curveballs keep coming. Forrester says waiting for calm is a losing strategy.In its new report, How To Thrive Through Volatility, the research firm urges business and...

Customers crave real human help as brands fall short on experience expectations

A recent InMoment reveals a troubling gap between customer expectations and brand performance, highlighting that many businesses are still missing the mark despite heavy investment in automation and AI. As many as 81% of respondents say they still need to...

Digital gift cards get smarter, but retailers don’t

U.S. merchants are levelling up their digital gift card programmes, but a new report reveals they’re still falling short on AI innovation and social media strategy.Blackhawk Network (BHN), in partnership with NAPCO Research, has released its 8th annual Digital Gift...