Tag: US

Pay raises plummet while compensation gaps widen

If you are among those who received a pay raise in the last year, consider yourself lucky. BambooHR’s latest annual compensation study paints a concerning picture for salaried employees in 2024. According to the survey, 40% of workers didn’t receive...

Americans eye financial goals for 2025: saving, earning, and budgeting take priority

Financial ambitions are high for 2025, with many Americans setting their sights on saving more, earning more, and managing their budgets better. A new Discover Personal Loans survey reveals that over half of U.S. consumers plan to make financial resolutions,...

Cyara introduces new solutions to elevate CX standards

Cyara has announced DART AI, an AI framework emphasising practical innovation and tangible customer value. Alongside this, Cyara has unveiled Cyara AI Trust, a comprehensive suite of testing modules designed to optimize chatbot development, mitigate risks associated with large language...

75% of leaders blindly trust data despite fears of missed opportunities

Many business leaders are finding themselves caught in a paradox: the very tools designed to guide decisions are creating new challenges. Over-reliance on static dashboards, coupled with limited time for in-depth analysis, is leaving leaders unsure whether their insights are...

Frontier Airlines unveils premium upgrades in “The New Frontier” transformation

Frontier Airlines has announced upgrades as part of the second phase of its customer-focused initiative, The New Frontier. These improvements include first-class seating, complimentary seat upgrades for elite members, and expanded options for redeeming loyalty miles.“We’ve listened to customers, and...

HungerRush launches Order Notifications to boost efficiency and customer satisfaction

HungerRush has introduced Order Notifications, a new feature that enhances customer satisfaction and optimises restaurant efficiency. This tool allows for automated, personalised text updates to keep customers informed about the status of their delivery and pickup orders.The impact of Order...

The Standard unveils enhanced digital platform for absence management

Workplace benefits solutions provider The Standard is set to introduce an upgraded digital experience for Absence Management on January 1, 2025. Designed to streamline the leave management process for both employees and employers, the platform focuses on improving efficiency and...

Five9 introduces bi-directional presence for Microsoft Teams

Five9 has launched the industry’s first pre-built bi-directional presence feature for Microsoft Teams, marking a significant step in improving communication between contact centre agents and back-office teams. This innovation allows both Five9 agents and Microsoft Teams users to view each...

85% of customer service leaders to explore conversational GenAI in 2025

A growing number of customer service leaders are prioritising generative AI (GenAI) technology, with 85% planning to explore or pilot customer-facing conversational GenAI solutions by 2025, according to research by Gartner.The survey found that while 44% are currently exploring customer-facing...

PerfectServe partners with Five9 to revolutionise hospital contact centres

Clinical communication and collaboration platform PerfectServe has partnered with Five9 to transform hospital contact centres by combining advanced automation with healthcare-specific communication tools.The partnership integrates PerfectServe’s Operator Console, a cloud-based alternative to traditional hospital switchboards, with Five9’s Intelligent Virtual Agent...