Tag: US

Broadvoice unveils AI tool to deliver deep post-call insights

Broadvoice | GoContact has introduced Post-Call AI, an advanced feature designed to enhance service quality and customer satisfaction by analysing every interaction. Integrated into the GoContact CCaaS platform, the tool uses AI-driven sentiment analysis, automated summaries, and data-rich transcripts to...

Elon Musk’s shake-up, hidden hustles, and the widening class pay divide

Musk’s federal workforce overhaul sparks controversyElon Musk, appointed by President Trump to lead the Department of Government Efficiency (Doge), has ordered federal employees to list their weekly accomplishments or face resignation. The directive, announced on X, has sparked backlash, with...

Why AI is staffing’s secret weapon

The staffing industry is undergoing a dramatic shift, and firms that have embraced AI are reaping the benefits. According to Bullhorn’s GRID 2025 Industry Trends Report, recruitment companies using AI were twice as likely to see revenue growth in 2024...

Americans delay life goals as inflation takes its toll

Sticker shock at the checkout? You’re not alone. A staggering 76% of Americans are slashing spending in response to stubbornly high prices, according to Wells Fargo’s latest Money Study. That’s up from 67% last year, and the financial squeeze is...

Luxury shoppers still spending but want AI to read their minds

High-end shoppers may be feeling jittery about the economy, but they’re not putting their wallets away just yet.Saks Global’s latest Luxury Pulse survey reveals that while confidence in the economy is slipping, most luxury consumers plan to maintain or even...

Are we in the office space crisis?

Despite all the talk of hybrid work, office layouts are still clinging to a bygone era. VergeSense’s latest 2025 Workplace Occupancy & Utilisation Index, the world’s largest dataset on office space usage, reveals that companies are struggling to adapt their...

Apple’s $500 billion investment to boost U.S. innovation and jobs

Apple has announced its most significant financial commitment yet, pledging to invest over $500 billion in the U.S. over the next four years. This investment will focus on artificial intelligence, silicon engineering, advanced manufacturing, and workforce development.“We are bullish on...

8×8 and CallCabinet team up for compliance crackdown

If you thought your work calls were just between you and the person on the other end of the line, think again. 8×8 has just brought in CallCabinet as its go-to compliance call recording partner, ensuring that businesses can keep...

Genesys and Mitel target AI-driven CX overhaul

Two major players in AI-driven customer experience and business communications are joining forces to shake up the enterprise market. Genesys, an AI-powered experience orchestration company, and Mitel, a global business communications provider, have announced a new strategic partnership designed to...

People are done with outdated tech ruining customer service

Frustrated consumers are increasingly fed up with outdated tech ruining customer service. A new study from Pegasystems and YouGov reveals that 77% of customers in North America and the UK want businesses to prioritise improving customer interactions, yet many feel...