Tag: US

Power plays: Google’s bold buy, elite spending trends, and retail leaders

Google acquires cybersecurity firm Wiz for $32 billionAlphabet, Google’s parent company, has announced its largest acquisition yet, purchasing cybersecurity firm Wiz for $32 billion. This move aims to strengthen Google Cloud’s security capabilities and compete with Microsoft and Amazon in...

Kore.ai launches an agent platform to change how businesses make and manage AI agents

Kore.ai has officially launched its Agent Platform, a sophisticated solution designed to transform how businesses build, deploy, and manage AI agents. The platform allows businesses to create multi-agent applications that enhance customer experiences and streamline complex business processes.Built on a...

New Persado release promises smarter, faster, and more lucrative emails

The new AI assistant for financial marketers is here. Persado has rolled out Dynamic Email, an AI-powered solution that promises to take the grunt work out of campaign creation and optimisation, offering faster execution, more conversions, and far less operational...

Coveo launches AI tools to tackle enterprise data challenges

Coveo has unveiled three major advancements to enhance AI capabilities for businesses: Coveo for Agentforce, an expanded suite of APIs, and a new Agentic AI Design Partner Program. These innovations aim to address critical challenges that enterprises face with AI...

Are you spending over $100 a month on subscriptions? You’re not alone

Streaming and subscription services have become a major monthly expense for many Americans. According to new Bango research, nearly a quarter (23%) of U.S. subscribers spend more than $100 monthly, up to over $1,200 per year on digital services. However,...

Talkdesk’s always-on service helps customers while humans sleep

In a world where customers expect instant service but businesses stick to traditional hours, Talkdesk is stepping in with a night shift that never clocks out. The global AI-powered CX provider has launched Talkdesk After Hours, an always-on service that...

Southwest Airlines ends its 60-year-old free checked bag policy

Southwest Airlines has announced it will start charging customers for checked bags, ending its almost 60-year-old policy. Taking effect for flights booked after May 28th, the decision ends decades of the airline’s signature offering which served as a key differentiator...

ALDI turns to AI to write product descriptions

ALDI is letting artificial intelligence do the talking, at least when it comes to its online product descriptions. The discount grocer has partnered with Digital Wave Technology to automate and enhance its digital product copy, aiming to improve accuracy, boost...

Almost 90% of companies are embracing AI in outsourcing

The outsourcing landscape is undergoing a dramatic transformation driven by the rapid integration of artificial intelligence. According to a recent SupportNinja survey, 87% of companies are actively engaged in implementing, testing, or strategising the use of AI to enhance operational...

GoTo shifts gears with new AI-powered platform for car dealerships

GoTo has introduced GoTo Connect for Automotive, an AI-driven communications platform tailored specifically for car dealerships. The platform aims to enhance customer interactions and support dealerships in driving growth through improved sales and customer loyalty.With less than one-third of dealerships...