Tag: US

68% of U.S. workers are drowning in mundane tasks

A new survey from Eagle Hill Consulting reveals that 68% of U.S. workers feel trapped in a cycle of low-value, mind-numbing tasks. While companies tout their commitment to operational efficiency, it seems employees are drowning in inefficiency, and they have...

ServiceNow scoops up Moveworks for $2.85B

ServiceNow has announced its acquisition of AI-driven workplace automation platform Moveworks for $2.85 billion, combining forces to enhance AI capabilities across the workplace. The move aims to integrate ServiceNow’s advanced agentic AI with Moveworks’ user-friendly AI assistant and enterprise search...

The Home Depot debuts Magic Apron, an AI tool for DIY assistance

The Home Depot is rolling out Magic Apron, an AI-powered assistant designed to help customers tackle everything from lawn care to full-scale renovations without having to corner an employee in-store.Dubbed the first generative AI tool of its kind in home...

Instacart’s strategic use of AI drives inventory accuracy and customer retention

Grocery delivery company Instacart is making significant strides in enhancing its customer experience through the integration of AI in its inventory management and product substitution processes. During a recent earnings call, CEO Fidji Simo highlighted the company’s commitment to AI,...

Glia partners with fintech provider COCC to transform CX in finance

Glia has partnered with fintech provider COCC to improve customer service for financial institutions. This collaboration will integrate Glia’s ChannelLess communications platform into COCC’s digital banking services, allowing community banks and credit unions to provide seamless interactions across voice and...

Cox Business dials up AI with RingCentral partnership

Cox Business is stepping up its communications game through a new partnership with RingCentral, bringing AI-driven voice, video, chat, and contact center solutions to businesses. The collaboration blends Cox’s high-speed connectivity with RingCentral’s cloud-based platform to create a unified experience...

Talkdesk introduces AI agents to streamline healthcare customer service

Talkdesk has introduced AI Agents for Healthcare, a new artificial intelligence-powered solution designed to automate patient and member interactions. The AI agents aim to streamline healthcare customer service by handling routine inquiries without human intervention, improving accessibility, efficiency, and patient...

Prudential and Workday expand partnership to personalise employee benefits with AI

Prudential Financial is deepening its partnership with HR platform Workday in a bid to shake up employee benefits with AI. The expanded collaboration brings Prudential’s Group Insurance business into Workday Wellness, a platform that promises to personalise benefits programmes and...

Intermedia takes Microsoft Teams archiving to the next level with AI-powered integration

Microsoft Teams users managing conversations across multiple platforms now have a smarter way to keep everything in one place. Intermedia has introduced intelligent archiving for its embedded Microsoft Teams solution, making it the first to unify Teams, unified communications, contact...

Gen Z’s dirty little secret: They actually like phone calls for customer service

For years, we’ve been told that Gen Z hates phone calls, but a new study suggests otherwise. According to research commissioned by PolyAI, a whopping 86% of Gen Z and younger Millennials prefer calling customer service over using digital-first options,...