Tag: US

New Hiya AI app stops live and deepfake scams

Voice communication company Hiya has launched its AI-powered call assistant, Hiya AI Phone, designed to screen calls, block scams, and simplify call management for busy professionals. Available on iPhone and Android, the app addresses the growing issue of robocalls and...

Beverage company modernises HR with 3CLogic’s AI solution

A global alcoholic beverage company is updating its human resources operations by adopting 3CLogic’s AI-powered contact centre solution integrated with ServiceNow’s HR Service Delivery (HRSD). This setup aims to streamline processes and improve employee interactions.Known for its iconic distilleries and...

White House and tech giants announce Stargate Project, a bold push toward AI and advanced healthcare

On January 21, 2025, the Stargate Project, a “groundbreaking” artificial intelligence initiative, was announced at the White House by U.S. President Donald Trump, OpenAI CEO Sam Altman, Oracle co-founder Larry Ellison, and SoftBank CEO Masayoshi Son. With an estimated budget...

Cresta rolls out AI analyst to decode customer conversations

Cresta has launched AI Analyst, a natural-language interface designed to help organisations analyse customer conversations more efficiently. Part of Cresta’s contact centre AI platform, AI Analyst allows businesses to ask questions in everyday language and receive clear, structured answers supported...

Over 70% of CX leaders see genAI as the future

Recent research by TELUS Digital Experience (TELUS Digital) reveals that enterprise leaders are entering a pivotal stage in their genAI strategies. Many acknowledge the technology’s potential but face challenges in its adoption.The findings highlight both optimism and gaps in GenAI...

How will President Trump’s proposed policies impact consumer shopping habits?

As President Trump’s proposed economic changes spark national debate, a new Market Pulse study from InMoment explores how these policies may shape consumer shopping behaviours and pricing expectations.The research, which surveyed over 1,000 U.S. adults and analysed 45,000 social media...

Consumers want instant payments in this economy. The majority of companies still struggle to keep pace

Behind every company’s digital transformation is its need to meet customers’ needs. In today’s age, if a company is selling any kind of service or product, instant payment options are a must. However, many companies are struggling to keep pace.According...

Reputation enhances platform with AI-powered features for deeper customer insights

Reputation has announced a major expansion of its platform, introducing new features to help businesses gain deeper customer insights and act on real-time feedback. The tools aim to close the gap between brand perception and customer experience.The updated platform combines...

Conversica launches AI-powered agents to streamline car buying process

Conversational AI solutions provider Conversica has debuted its latest innovation for the automotive industry: AI Agents powered by AnswersIQ for Auto. Announced during the NADA Show 2025 in New Orleans, the solution is designed to deliver real-time, 24/7 access to...

New Qualtrics and SAP collaboration seeks to enhance employee engagement and reduce attrition

Qualtrics and SAP have announced a partnership that seeks to enhance employee engagement, reduce attrition, and support the development of top performers, all through the integration of the companies’ solutions: SAP SuccessFactors and Qualtrics XM for Employee Experience.Organisations utilising SAP...