Tag: US

The clock is ticking on insurance’s digital overhaul

The insurance industry is poised for a transformation as younger consumers lead the charge for digital-first experiences.According to the 2025 Consumer Sentiment Report: Preferences for Insurance in a Digital World, 64% of Digital Natives (those born in 1975 or later)...

WorkJam adds two new tools to improve frontline team communication

Digital frontline workplace solution provider WorkJam has launched two new features with the aim of enhancing frontline team communication – an AI chatbot and a “Live Streaming” video tool.The tools make it easier for companies to engage, train, and support...

AudioCodes launches AI-driven intelligent meeting room solution

Voice and contact centre app provider AudioCodes has presented its new Intelligent Meeting Room, a solution that combines generative AI-driven meeting summaries and intelligent video functionalities with the company’s RXV series of unified communications devices. Intelligent Meeting Room is equipped...

77% of shoppers opt for self-checkout for its speed and efficiency

A transformative shift in consumer behaviour is underway, with 77% of shoppers now favouring self-checkout options for their speed and convenience, according to a recent survey from NCR Voyix. The findings from the 2025 Commerce Experience Report highlight a significant...

Reputation matters: Improving scores can boost automotive sales by up to 10%

Reputation is crucial in the automotive industry, as it directly influences consumer purchasing decisions and can significantly impact sales.According to Reputation’s annual North American automotive industry report, reputation management is a strategic priority for dealerships and automakers. Notably, the report...

Furniture brand Wayfair leverages Google’s Gemini to transform online retail

Furniture brand Wayfair and Google Cloud have expanded their partnership to enhance the online retailer’s product catalogue and employee productivity. By integrating Google’s advanced Gemini models on Vertex AI and deploying Google Workspace, Wayfair is achieving significant operational improvements and...

Lenovo introduces advanced robotics and AI tools for smarter retail operations

At NRF 2025, Lenovo unveiled three retail solutions combining the latest in robotics and artificial intelligence, all tested in real-world environments.“Today’s retailers have never faced greater challenges and have never needed technology to work for them more. Lenovo’s track record...

NVIDIA-backed LLM startup Hippocratic AI secures $141M in funding at $1.64B valuation

LLM startup Hippocratic AI has secured $141 million in Series B funding, raising its valuation to $1.64 billion. This latest milestone, achieved just nine months after its Series A, reflects strong investor confidence in the company’s innovative approach to healthcare...

Talkdesk unveils AI-powered customer service agents for retail

Talkdesk has introduced Talkdesk AI Agents for Retail, bringing advanced autonomous AI capabilities to enhance retail customer service. These AI agents perform complex tasks independently or semi-independently, driven by intelligent decision-making.“Talkdesk AI Agents for Retail represents a significant advancement in...

Are health plans meeting member expectations? New report suggests not

A recent Press Ganey report raises pressing questions about the state of health plan member experiences, uncovering gaps that hinder satisfaction and loyalty. With data from 450,000 respondents across over 200 health plans, the findings uncover key areas such as...