Tag: US

The dentist’s chair or waiting for a refund? Many Americans prefer the drill over the delay
A new report reveals the growing frustration among U.S. consumers with outdated refund systems, with 37% saying they would rather endure a trip to the dentist than wait seven days for a refund. The study, Where Is My Refund? Understanding...

Consumers worldwide spent $1.2 trillion shopping online this holiday season
Global holiday online sales soared to a record $1.2 trillion in 2024, with U.S. shoppers contributing $282 billion, according to new Salesforce data. The growth was powered by mobile and social commerce, alongside increased consumer spending after months of saving...

AI-powered autonomy set to transform business and customer engagement
The rise of AI-powered autonomy is reshaping how businesses operate, innovate, and engage with customers, according to Accenture Technology Vision 2025 research report. The 25th edition of Accenture’s annual report reveals that the era of AI-driven digitisation is unfolding at...

Text message offers drive purchases for 86% of consumers
For brands aiming to connect with consumers, there’s no channel more personal or effective than the mobile phone. Recent findings from Vibes’ 8th annual Consumer Insights survey reveal just how central SMS and digital wallets have become in shaping shopping...

Medallia appoints new Chairman and CEO
Medallia has named Mark Bishof its new Chairman and CEO. With over 40 years of experience leading private and public software companies, Bishof brings industry expertise, including roles as Chief Business Officer at Qualtrics and CEO of Clarabridge. He steps...

AI unlocks 8% revenue boost in grocery e-commerce
Retailers leveraging AI-powered connected retail strategies can unlock an impressive 8% growth in e-commerce revenue, according to SymphonyAI’s latest grocery e-commerce study. The comprehensive analysis, based on 1.3 billion transactions from 72 million households over six months, highlights how advanced...

Activewear brand Fabletics chooses Klarna to offer flexible payments to customers across the U.S.
Global payments and shopping service Klanra is partnering with activewear retailer Fabletics to offer more flexible payment options to the retailer’s customers.The partnership enables Fabletics’ customers to choose between multiple payment options – Pay Now or split their purchase into...

U.S. retail growth driven by in-store shopping revival this holiday season
Holiday retail spending in the U.S. grew by 4.8% year over year, according to preliminary insights from Visa Consulting & Analytics’ (VCA) inaugural Retail Spend Monitor. The analysis, which covers a seven-week period beginning November 1, includes data from all...

E-commerce shines bright as U.S. holiday spending climbs in 2024
Holiday retail sales in the U.S., excluding automotive purchases, rose by 3.8% from November 1 to December 24 compared to the same period in 2023, according to the latest Mastercard SpendingPulse report. The data shows a resilient consumer base fuelled...

How can HR leaders build resilient workforces in 2025?
Economic uncertainty and shifting employee priorities are redefining the role of HR in 2025. To help HR leaders navigate these challenges, isolved has released its fifth-annual HR trends report titled HR Trends in 2025: Essential Insights Shaping the Future of...