Tag: US

Flying in 2025 Means More Stress, Fewer Bags, and Lower Tolerance

As peak summer travel ramps up, a new survey from luggage shipping company LugLess reveals what many frequent flyers already suspect: air travel in 2025 is less about the joy of the journey and more about managing stress, cutting corners,...

Gift Cards Are the New Currency, And Everyone’s Cashing In

Despite persistent economic uncertainty, American consumers are planning to buy more gift cards in 2025—10% more than they did in 2024, according to new research from Blackhawk Network (BHN). With inflation and cost-of-living pressures still top-of-mind, gift cards are becoming...

HR Turns to AI for Hiring Help But Lacks the Skills to Use It Effectively

HR leaders see clear benefits in AI-powered tools, but many admit they don’t have the skilled workforce to use them effectively.Capterra’s 2025 HR Software Trends Survey, which gathered insights from over 3,200 HR professionals across 11 countries, reveals how rising...

Starbucks Equips Baristas with AI Assistant to Speed Up Orders and Cut Downtime

Starbucks is introducing a generative AI assistant, Green Dot Assist, built on Microsoft’s Azure OpenAI platform, to help baristas answer questions, solve equipment issues, and streamline service in real time. The assistant is already in pilot at 35 locations, with...

AI or Goodbye: The New Rules of Customer Experience in 2025

According to Verint’s new State of Customer Experience 2025 report, 86% of U.S. consumers now recognise the value of artificial intelligence in customer service interactions. Among 18-to-34-year-olds, that number soars to 98%, signalling a major generational shift in expectations.AI isn’t...

Instacart Turns Pinterest Pins into Purchases with New Retail Media Integration

Instacart and Pinterest are joining forces in a new retail media partnership that will bring shoppers even closer to their favourite items in the moment of inspiration. The collaboration will make Pinterest ads directly shoppable through Instacart, turning discovery into...

AI Knows What You Want to Buy, And Shoppers Are Here for It

A new report by Bloomreach reveals how artificial intelligence is reshaping the way consumers shop online — and it’s making the experience feel more human than ever. Titled How AI Is Teaching Us to Shop Like Humans Again, the report...

No More Blind Spots: RingCentral Cracks the Code on the Full Customer Journey

RingCentral has unveiled new enhancements in customer experience technology with the introduction of its new Customer Journey Analytics and the general availability of AI Agent Assist. These innovations, part of the RingCX platform, offer organisations a unified, AI-driven approach to...

83% of European Workers Says No to American Office Culture

European professionals are pushing back hard against the spread of American corporate culture, with a new survey revealing deep concern over its influence on workplace norms, mental health, and labour protections. According to the Crosscurrents Work Culture Report by career...

Are Your Internal Power Dynamics Undermining Your CX Efforts?

What is a great customer experience?For many, it is all based on the point at which the customer and company interact. CX’s value is often presented as something that exists beyond the internal workings of a business. Yet when it...