Tag: US

Crescendo’s AI takes over customer service—with 99.8% accuracy

Crescendo, the AI firm that claims to blend artificial intelligence with human expertise, just turned up the heat in the customer service industry. With its latest expansion into agentic AI, the company says it can now handle more customer service...

Ransomware is set to dominate 2025. Experts warn AI will make it even worse

Ransomware is expected to be the biggest cybersecurity threat of 2025 and artificial intelligence (AI) is set to make it even more dangerous. According to Ivanti’s 2025 State of Cybersecurity Report, 38% of security professionals predict that AI will escalate...

Qualtrics report: Executives risk losing $1.3 trillion as reluctance to embrace AI grows

In a revealing new report from Qualtrics, a staggering $1.3 trillion could slip through the fingers of organisations hesitant to embrace artificial intelligence in their customer experience strategies. As executives waver, early adopters stand poised to reap the rewards of...

Verizon and Sinch join forces to make business messaging smarter

Sinch and Verizon are deepening their partnership to push Rich Communication Services (RCS) into the mainstream, expanding RCS for Business Messaging (RBM) to Verizon subscribers across the U.S.Announced at Enterprise Connect in Orlando, this move aims to accelerate the adoption...

SurveyMonkey’s new tool connects survey data like never before

SurveyMonkey has launched Connect, a new no-code tool designed to make survey data more powerful and easier to use. Connect allows users to instantly link survey responses with business apps like Microsoft Teams, Slack, Excel, and Google Sheets, automating notifications,...

6 reasons why awards programmes deliver ROI

Much like the A-list stars that rocked up to the 97th Academy Awards ceremony this year, we all crave a little recognition.Even if you claim modesty, or demur your moment in the spotlight, you will be over the moon if...

Power plays: Google’s bold buy, elite spending trends, and retail leaders

Google acquires cybersecurity firm Wiz for $32 billionAlphabet, Google’s parent company, has announced its largest acquisition yet, purchasing cybersecurity firm Wiz for $32 billion. This move aims to strengthen Google Cloud’s security capabilities and compete with Microsoft and Amazon in...

Kore.ai launches an agent platform to change how businesses make and manage AI agents

Kore.ai has officially launched its Agent Platform, a sophisticated solution designed to transform how businesses build, deploy, and manage AI agents. The platform allows businesses to create multi-agent applications that enhance customer experiences and streamline complex business processes.Built on a...

New Persado release promises smarter, faster, and more lucrative emails

The new AI assistant for financial marketers is here. Persado has rolled out Dynamic Email, an AI-powered solution that promises to take the grunt work out of campaign creation and optimisation, offering faster execution, more conversions, and far less operational...

Coveo launches AI tools to tackle enterprise data challenges

Coveo has unveiled three major advancements to enhance AI capabilities for businesses: Coveo for Agentforce, an expanded suite of APIs, and a new Agentic AI Design Partner Program. These innovations aim to address critical challenges that enterprises face with AI...