Tag: US

CallMiner Acquires VOCALLS to Add Native Voice and Text AI Agents

CallMiner Acquires VOCALLS to Add Native Voice and Text AI Agents

CallMiner has acquired VOCALLS, a voice-first conversational AI and automation platform to integrate native AI virtual agents for voice, chat, email, and social messaging into CallMiner’s platform, tightening the link between conversation analytics and automated service delivery.The acquisition reflects a...

Only 15% want fully digital insurance experience. So why are insurers still pushing it

Only 15% want fully digital insurance experience. So why are insurers still pushing it?

While much of the insurance industry continues to race toward full automation, a new survey from Insurity reveals that only 15% of consumers actually want a digital-only insurance experience.The 2025 Digital Experience Index reveals a more nuanced picture of what...

Hold the hold music AI agent ‘Alli’ takes over at Allina Health

Hold the hold music: AI agent ‘Alli’ takes over at Allina Health

SoundHound AI and Allina Health are putting hold music on notice. The two companies have launched “Alli,” a voice-enabled AI agent designed to overhaul patient engagement at Allina’s Customer Experience Centre, and early results show it’s already changing the game.Powered...

The image shows two companies joining together, an acquisition.

TELUS Digital acquires Salesforce consultancy Gerent

TELUS Digital Experience (TELUS Digital) has announced its acquisition of Gerent, a U.S.-based Salesforce consultancy. Gerent, a Salesforce Summit Partner, brings with it deep industry expertise and a proven track record of delivering enterprise-scale implementations, integrations, and agentic AI solutions....

The Influencer Economy Is Running Out of Trust

The influencer economy is running out of trust

Influencer marketing has become one of the most powerful tools in the brand playbook, reshaping everything from product launches to customer loyalty. While the content keeps flowing, a new report suggests something more critical is drying up: trust.A new study...

85% of go-to-market teams say they’re aligned while silently pulling in opposite directions

85% of go-to-market teams say they’re aligned while silently pulling in opposite directions

New survey data from Mural reveals a troubling truth: Go-to-market (GTM) teams are confident in their collaboration, but that confidence may be dangerously misplaced.According to Mural’s 2025 Global Go-to-Market Alignment Gap Index, 85% of sales, marketing, and R&D professionals say...

68% of customer support could be AI-driven by 2028, says Cisco

68% of customer support could be AI-driven by 2028, says Cisco

Shorter hold times and far fewer humans might be the new normal in the contact centres of the future, reveals a new global study from Cisco. By 2028, 68% of interactions between businesses and their technology vendors will be handled...

Oracle, Cleveland Clinic, and G42 Join Forces to Build Global AI Health Empire

Oracle, Cleveland Clinic, and G42 join forces to build global AI health empire

Oracle, Cleveland Clinic, and UAE-based AI firm G42 have announced a partnership to build a global, AI-powered healthcare delivery platform—one designed to make advanced, personalised care both scalable and cost-efficient.It’s a rare alignment of tech muscle, clinical authority, and geopolitical...

U.S. consumers slash spending but still say yes to summer

U.S. consumers slash spending but still say yes to summer

Summer isn’t cancelled, but it’s definitely been downsized. According to Trustpilot’s 2025 Summer Spending Survey, Americans are determined to enjoy the season, even if it means spending less, staying closer to home, and making tough tradeoffs to avoid blowing their...

Worried young man with economic uncertainty in the country.

Economic uncertainty is reshaping healthcare and spending across U.S. generations

As economic pressures intensify in 2025, Americans across generations are thinking about how they spend, save, and plan for the future. From rising tariffs to surging living costs, the landscape is forcing hard choices, many of which have unexpected ripple...

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