Tag: US

IntelePeer SmartAnalytics records it all: New tool dissects every customer conversation

IntelePeer is turning up the volume of customer conversations and listening to every word. The company has launched SmartAnalytics, a new suite of tools designed to capture, transcribe, and analyse every customer interaction across AI agents and human reps, offering...

Americans slam brakes on spending as tariff jitters hit home

A fresh wave of economic anxiety is sweeping across the U.S., and this time, it’s about survival.According to new research from Reach3 Insights and Rival Technologies, over half of Americans are already planning to cut non-essential purchases as they brace...

Most small businesses can’t afford cybersecurity, report finds

A new report shows that while leaders of small and mid-sized businesses (SMBs) understand the need for stronger cybersecurity, many simply can’t afford to act on it, potentially leaving their businesses open to devastating attacks.Published today by fibre internet provider...

Salesforce pushes AI agents into pharma

Salesforce is taking aim at the outdated technology still running much of the pharmaceutical industry by launching a full-fledged partner network designed to drag the industry into the AI era, with digital labour leading the charge.Announced today, the Life Sciences...

Klarna rethinks AI push, rehires humans after automation stumbles

After loudly downsizing its customer support team in the name of AI efficiency, Klarna is backpedalling. The Swedish fintech is once again hiring human agents, admitting that its AI-first strategy delivered cost savings, but at the expense of service quality.CEO...

Optimizely’s AI doesn’t just assist, it executes

Optimizely has unveiled a major evolution of its AI engine, Opal, branding it not as a passive assistant, but as an active operator embedded across its digital experience platform.The upgrade introduces specialised agents, orchestrated workflows, and a new user interface...

Americans say ‘yes’ to branded calls, ‘no’ to unknown numbers

As robocalls and phone scams continue to rise, a new Transaction Network Services (TNS) survey reveals that most Americans now want businesses to clearly identify themselves when calling. According to the study, conducted with Kantar, 76% of U.S. adults say...

AI is transforming businesses, but what happens to the CX jobs?

Artificial intelligence is changing the competitive landscape at an unprecedented rate. It’s easy to get the impression that if an organisation isn’t using AI, it is already falling behind. And that may well be true.A survey by Medallia claims that...

Quantum AI: The trend businesses love but don’t quite get

Quantum AI is gaining traction among business leaders, with 62% of respondents in a new SAS survey reporting they are either investing in or actively exploring the technology. The findings suggest growing momentum around quantum computing as the next frontier...

Infobip powers new digital pit lane for Haas F1 fans

The MoneyGram Haas F1 Team has signed a multi-year deal with cloud communications giant Infobip, aiming to turn the traditional race-day experience into something far more interactive: think real-time chats, personalised updates, and AI-fueled insights delivered straight to fans’ phones.Unveiled...