Tag: US

82% of shoppers demand price transparency as hidden fees threaten brand loyalty

New VTEX report reveals that 82% of Americans consider clear pricing and no hidden fees essential to a less stressful and more satisfying shopping experience.The survey, with over 1,000 U.S. adults, highlights how hidden charges and unclear fees erode consumer...

AI and kiosks are taking over your favourite drive-thrus

A new Emerging Experiences 2025 study by Intouch Insight and QSR Magazine reveals that the biggest names in quick-service restaurants (QSRs) are racing to out-tech each other, using AI voice bots, app-based ordering, and touchscreen kiosks to streamline your fast...

Amperity says it can fix enterprise data problems holding back AI

Most companies want to use AI to power smarter customer experiences, but they’re still stuck on step one: getting their data in order. Amperity thinks it has the fix.The Seattle-based customer data firm has launched what it calls the first...

Americans cut back on spending as tariffs fuel a new age of caution

From cutting second vacations to skipping the wine with dinner, American consumers are drawing a harder line on spending, and it’s not just inflation fatigue. According to the KPMG’s Consumer Pulse Summer 2025 report, economic anxiety is no longer a...

New Alorica system claims to catch harmful content 500x faster without losing the human touch

Alorica is working to make digital spaces safer by pairing fast-learning AI with experienced human moderators.The global BPO firm just launched an upgraded version of its Digital Trust & Safety platform, claiming it can detect harmful content and online threats...

Dialpad brings AI-powered communications platform to Google Cloud marketplace

Dialpad is now available on the Google Cloud Marketplace, opening up its platform to a broader range of businesses already operating within the Google ecosystem. The move streamlines how companies adopt Dialpad’s unified business communications suite—including Dialpad Connect, Dialpad Support,...

Five9 and Salesforce tighten ties with new AI bundle for contact centres

Five9 has launched a new product and services bundle designed to streamline how businesses use its contact centre technology with Salesforce’s customer service tools, marking a deeper phase in the companies’ long-running partnershipUnveiled this week, Five9 Fusion for Salesforce combines...

Voice, chat, and action: why agentic AI is winning in CX

According to Forethought’s 2025 AI in Customer Experience Benchmark Report, companies utilising agentic AI are seeing significant advantages over those using traditional or simpler AI solutions. Agentic AI is proving to be more effective and cost-efficient in handling customer service...

8×8 adds AI Summaries, Tap-to-Pay, and Smarter Messaging in major platform update

8×8 is rolling out a series of practical upgrades across its customer experience platform, aiming to make conversations easier to manage, payments quicker to complete, and support teams better equipped to do their jobs.At the centre of the update is...

Frontline jobs see wage increases in Q1 2025, but labour shortages continue across key industries

Frontline workers experienced notable wage growth in the first quarter of 2025, yet many industries are still struggling to fill open roles. A new report from Resume Now and Talroo, based on labour market data from January through March, shows...