Tag: US

Luxury shoppers still spending but want AI to read their minds

High-end shoppers may be feeling jittery about the economy, but they’re not putting their wallets away just yet.Saks Global’s latest Luxury Pulse survey reveals that while confidence in the economy is slipping, most luxury consumers plan to maintain or even...

Are we in the office space crisis?

Despite all the talk of hybrid work, office layouts are still clinging to a bygone era. VergeSense’s latest 2025 Workplace Occupancy & Utilisation Index, the world’s largest dataset on office space usage, reveals that companies are struggling to adapt their...

Apple’s $500 billion investment to boost U.S. innovation and jobs

Apple has announced its most significant financial commitment yet, pledging to invest over $500 billion in the U.S. over the next four years. This investment will focus on artificial intelligence, silicon engineering, advanced manufacturing, and workforce development.“We are bullish on...

8×8 and CallCabinet team up for compliance crackdown

If you thought your work calls were just between you and the person on the other end of the line, think again. 8×8 has just brought in CallCabinet as its go-to compliance call recording partner, ensuring that businesses can keep...

Genesys and Mitel target AI-driven CX overhaul

Two major players in AI-driven customer experience and business communications are joining forces to shake up the enterprise market. Genesys, an AI-powered experience orchestration company, and Mitel, a global business communications provider, have announced a new strategic partnership designed to...

People are done with outdated tech ruining customer service

Frustrated consumers are increasingly fed up with outdated tech ruining customer service. A new study from Pegasystems and YouGov reveals that 77% of customers in North America and the UK want businesses to prioritise improving customer interactions, yet many feel...

Americans ready to lawyer up against AI mistakes

The honeymoon phase with AI is over. Americans want accountability, and they’re ready to take legal action. A new study by Pearl.com, an AI-powered search platform, reveals that 57% of U.S. adults believe AI platforms should be legally responsible for...

Quiq and Carahsoft unite to make government chatbots smarter

Citizens and students may soon find their online interactions with government agencies and academic institutions feeling a little less frustrating, thanks to a new partnership between AI firm Quiq and IT solutions provider Carahsoft.Under the deal, Carahsoft will distribute Quiq’s...

Ulta Beauty selects Lucky to provide real-time product access to customers

Lucky, an e-commerce analytics company, has announced a partnership with Ulta Beauty, the largest speciality beauty retailer in the United States, to enhance the omnichannel shopping experience for consumers. The collaboration will enable beauty brands to connect their Direct-To-Consumer (DTC)...

New report exposes healthcare’s biggest dealbreakers

Patients are no longer just patients. They’re consumers with high expectations, and they won’t hesitate to walk away from healthcare providers who don’t meet them. A new report from Press Ganey reveals that barriers like frustrating scheduling, unreliable online information,...