Tag: US

New Pindrop release exposes deepfakes in Zoom and Teams calls

Cybersecurity firm Pindrop announced the beta launch of Pindrop Pulse for Meetings, a real-time deepfake detection tool built to detect AI-generated fraud in Zoom, Microsoft Teams, and Webex meetings. With support for more platforms on the way, the move brings...

AI ads drive clicks but also drive customers away, study finds

A new study has uncovered a surprising twist in the world of AI-driven advertising: the more consumers click, the more they fear.Researchers from the University of Richmond, working alongside BlueHuki CEO Dr. Heather Pressler, found that while ads flaunting artificial...

IntelePeer supercharges voice AI with lightning-fast real-time capabilities

Conversational AI provider IntelePeer is amping up automated conversations with the launch of its next-generation voice AI capabilities. The end-to-end conversational AI platform provider has rolled out new technology designed to make real-time verbal interactions smoother, smarter, and far more...

Asian American consumers lead shifts in streaming, shopping, and sport

According to Nielsen’s new report, Asian American, Native Hawaiian, and Pacific Islander (AANHPI) consumers are becoming a major force reshaping digital commerce, media, and beauty. As of January 2025, streaming captured 53% of Asian Americans’ total TV time—an increase from...

Calabrio ONE brings AI to the heart of the contact centre

Calabrio has rolled out a new wave of AI capabilities within its Calabrio ONE suite. These enhancements streamline daily operations, boost agent morale, and foster outstanding customer experiences. By integrating smarter automation and deeper analytics, Calabrio aims to eliminate common...

Over 60% of shoppers say retailers are to blame for returns shenanigans

Retailers may be cracking under the weight of their own kindness. A new report from Forter, the Trust Platform for digital commerce, reveals that 68% of consumers in the U.S. and U.K. believe retailers make it too easy to exploit...

What 2.3 million healthcare workers are telling us—and who’s listening

Over 2.3 million voices, and one clear message: engagement in healthcare is slipping. According to Press Ganey’s latest study employee engagement in the U.S. healthcare workforce declined slightly in 2024, signalling deeper cracks in the culture of care.While the drop...

What’s holding Americans back from financial confidence?

Nearly half of Americans (44%) think about their financial readiness daily, but that awareness doesn’t always translate into confidence—36% say they aren’t sure they could handle an unexpected bill. These insights come from TD Bank’s new financial report, which surveyed...

Americans trust AI more than sommeliers to pick their booze

There’s a new drink whisperer in town, and it runs on code.A new survey from DRINKS, the AI-driven e-commerce platform disrupting the $285 billion U.S. alcohol market, suggests Americans are more than ready to let artificial intelligence pour their next...

Price tags vs. planet: Shoppers reveal what really matters in the aisle

As Earth Day approaches, a fresh poll from the Marine Stewardship Council (MSC) offers a revealing look at how Americans are navigating the grocery store with one eye on their wallets and the other on the planet.The numbers tell a...