Topic / Theme: Employee Experience (EX)

Employee Pulse Survey Masterclass: How to Ask Better Questions, Act Faster, and Close the Loop

Ask any employee what they want from their workplace, and the answer will almost always be: “For leaders to actually listen to me.” Sounds simple, but there’s a caveat – they want you to listen more than once a year....

Voice-Based AI Interaction Could Upgrade Employee Engagement

Do you talk to your AI, yet? For a world that got used to smart home speakers and smartphones with voice assistance, there’s still remarkably little feedback on how many users happily chat to their augmented AI buddies, either at...

Building Psychological Safety in the Workplace: A Practical Guide for Leaders

Most teams start out with people who want to help and speak up. Then something happens: an idea gets laughed off, a mistake gets punished, or a meeting shuts someone down. Bit by bit, people stop sharing what they see....

Measuring Employee Engagement: The Roadmap from Data to Action

The symptoms of disengagement aren’t always dramatic at first. Deadlines slip slightly. Fewer people speak up in meetings. People stop challenging ideas and start protecting their own time. But, before long, the best performers are fielding recruiter calls, and costs...

Gartner Highlights the Most Valuable AI Use Cases for Customer Service

Gartner’s HR Symposium/Xpo series is kicking off in London today. Taking in stops at Florida and Sydney over the next few weeks. An invaluable resource for HR leadership teams to reimagine their strategies, nudged by Gartner’s research. There’s plenty of...

Transforming Business Culture – Lessons from Ian Fishwick

Lessons on resilience, culture, and customer experience In a candid conversation on the CX Lore podcast, serial entrepreneur and business leader Ian Fishwick shared the highs and lows of his remarkable career — from building networks in the UK’s telecoms boom,...

Employee Engagement Ideas That Actually Work: Data-Backed Plays to Lift Retention, Productivity, and CX

Keeping people genuinely excited about their work is getting harder. Gallup says only about 21% of employees feel engaged right now, and that lack of connection costs companies an estimated $8.8–$8.9 trillion a year. It shows up as slow projects,...

Cisco’s Webex Meeting Platform Delivers Human-AI Collaboration

Hotdesks, meeting rooms and remote calls are all ripe for an in-meeting or session AI makeover. Cisco’s new agents address that gap, making human-AI collaboration a powerful feature, with AI teammates now capable of working as a part of any...

Employee Engagement Survey Best Practices: Unlocking the Benefits of Feedback

Ask most leaders if they listen to their people, and they’ll say “of course.” But many employees don’t feel heard. That gap appears in subtle ways: lower energy, quiet exits, and the slow drain of “clock-botching,” where people do the...

Generosity Across Generations: What Today’s Workforce Really Wants

Nearly 4 in 10 Millennials and Gen Z employees are actively seeking new opportunities, while just a fraction of Baby Boomers are doing the same. The gap points to a bigger truth: while today’s cooling job market may keep people...