Inclusive Customer Service: Expert Insights on Supporting Vulnerable Customers

According to the Financial Conduct Authority, 16% of customers feel their needs aren’t being met. This figure is even higher for adults with one or more characteristics of vulnerability. Can we afford such a gap in an industry built on trust?

In this eGuide by Aptean, you’ll learn:

  • Why vulnerable customers are more likely to experience poor customer service
  • How to identify and address the specific needs of vulnerable customers
  • Practical strategies for creating a more inclusive and responsive customer service environment

Download your free eGuide today and learn how to enhance your customer service for every customer, including those in vulnerable situations.

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