To help growing businesses manage missed calls, Aircall has launched its new AI Voice Agent, a virtual call handler that never sleeps, never calls in sick, and doesn’t cost a fortune.
Announced today, this always-on assistant is designed to answer inbound calls, tackle FAQs, and capture caller info in real-time, all without the hassle of traditional AI contact centre tech. It’s the latest addition to Aircall’s platform, already used by over 20,000 businesses looking to boost customer communications without bloating their operations.
“For many growing businesses, AI has been associated with complexity, requiring deep technical expertise and heavy upfront investment. With AI Voice Agent, we’re redefining what’s possible, bringing intelligent automation to businesses in a way that’s intuitive, adaptive, and impactful. This is more than just handling calls; it’s about leveraging AI to empower teams, enrich customer conversations, and drive real business growth,” said Scott Chancellor, CEO of Aircall.
Quick deployment, easy integration
Whether it’s lunchtime, a long weekend, or a surprise surge in demand, AI Voice Agent ensures customers aren’t left hanging. It can instantly respond to common questions using a company’s existing FAQs, and when it encounters a more complex issue, it gathers the caller’s details and passes them on to the right person, which means no more cold handoffs or awkward repeats.
The assistant slots directly into Aircall’s existing workflows and integrations so the team can track everything it handles in full.
The deployment takes minutes and doesn’t require IT support. With a pay-as-you-go model, Aircall is pitching this as AI without the overhead, ideal for resource-stretched businesses that need support now.
Set for release on April 15, AI Voice Agent is just the start. Aircall says updates coming in 2025 will add outbound call automation, deeper CRM integrations, and intelligent call transfers, along with appointment reminders and follow-ups — all powered by the same virtual brain. It’s a continuation of Aircall’s expanding AI lineup, following the launch of AI Assist and the soon-to-debut AI Assist Pro, which promises to supercharge live agents with real-time recommendations and support.