November 18, 2025
Flipdish Turns the Phone Into a Profit Engine With Its New AI Agent
Restaurants know the phone can be both a lifeline and a bottleneck. Orders, questions, last-minute changes and customer requests all come through the same line. When staff are stretched, calls frequently go unanswered, and those missed moments translate directly into lost revenue.
Flipdish, an all-in-one restaurant point of sale & online ordering solutions provider, tackles this long-standing pressure point with its latest launch. With the introduction of its AI Phone Agent, the company is using the phone as a dependable profit engine rather than a source of operational strain.
Introduced at Dished Live 25 in London, the new system is a practical extension of Flipdish’s platform. Instead of sitting as a separate tool, it operates inside the Flipdish ecosystem, which already supports online ordering, POS, marketing and loyalty. This structure is designed to remove friction for operators and keep the entire customer journey connected.
AI Will Take Your Call
The idea behind the product is that every customer who calls should receive instant, accurate service delivered in a style that reflects the restaurant’s brand. The AI Phone Agent answers immediately, speaks in a consistent tone and guides callers through a natural ordering conversation. It confirms menu items, modifiers, delivery details and special notes. Then, it takes secure payment during the call.
Where a human team member might be distracted or rushed, the AI jumps in by recommending sides, drinks and specials that fit the order, which helps increase average order value. Flipdish claims this is a realistic way to keep revenue flowing during peak times, staff shortages or late-night service, when phone handling is often the first task to suffer.
Once the order is confirmed, the system sends it directly to Flipdish POS or straight to the kitchen printer. There is no manual entry or risk of miscommunication. Multi-site operators gain the added benefit of consistent call handling across all branches, something that is often difficult to achieve with rotating staff.
The launch also brings phone customers into the broader customer relationship cycle. Every caller now earns loyalty points through Flipdish’s rewards programme. Meanwhile, AI recognises regular guests immediately and suggests tailored offers that reflect their past choices.
The Flipdish AI Phone Agent is available now for restaurants and takeaway operators in the UK, Ireland and selected international markets. It integrates with Flipdish POS, existing kitchen infrastructure and loyalty systems.
