November 27, 2025
Travellers Expect Flexible Payments, Lufthansa Taps Klarna to Deliver It
Lufthansa Group is taking a significant step toward meeting travellers’ shifting payment expectations, launching a new partnership with Klarna to bring flexible payment options to customers across Europe and the United States.
The move aligns closely with consumers increasingly steering toward payment models that reduce financial pressure and allow them to book and budget on their own terms.
This new integration, powered through Adyen’s global payments platform, allows travellers booking with Lufthansa Group airlines to pay in full, pay later, or spread the cost of their journey over time. The rollout began in mid-November and is available to customers in major European markets, including Austria, Belgium, Denmark, Finland, Germany, the Netherlands, Norway, Sweden, Switzerland, as well as the U.S.
Closely Following Consumer Trends
Lufthansa’s decision is part of a broader shift in consumer behaviour in which they actively choose brands that help them manage costs without friction. Many consumers value payment flexibility and may abandon purchases when payment options are limited.
David Sykes, Chief Commercial Officer at Klarna, said: “Travel is one of the most meaningful investments people make. Together, we’re giving travellers the confidence to book their trips their way, with more flexibility, transparency, and choice than ever before.”
Lufthansa, whose customer strategy is increasingly influenced by digital convenience, frames the partnership as a natural extension of its commitment to removing obstacles in the booking journey.
Oliver Schmitt, Head of Digital Customer Solutions at Lufthansa Group, said: “We put the needs and a convenient booking experience of our customers at the centre of everything we do. By leveraging our digital capabilities and partnering with Klarna and Adyen, we can now offer greater choice and flexibility in how customers pay for their journeys.”
The airline group plans to expand these options across all Lufthansa Group Network Airlines, including Lufthansa, Austrian Airlines, SWISS, and Brussels Airlines, by the end of Q2 2026.
Meanwhile, Klarna’s expansion into flexible travel payments comes as the company reports one of its strongest financial periods to date. Despite a rocky start with its AI service agent, Klarna now says the technology is performing the work of more than 853 full-time agents, up from 700 earlier this year, saving the company around $60 million.
