Author: Sandra Radlovacki

Over Half of Employees Download Apps Without IT Approval

Not long ago, security teams could see and control almost every tool used inside their company. Fast forward to today, and employees are their own tech departments, downloading apps, testing AI tools, and linking accounts in ways IT never signed...

U.S. Employees Say Workplace Changes Are Creating More Stress Than Progress

Change is meant to help companies evolve. However, when it’s constant, messy, and poorly managed, it starts to wear people down. According to Eagle Hill Consulting’s latest Change Management Survey, while 63% of U.S. employees faced some kind of workplace change...

Fraud Teams Are Becoming Banks’ Biggest Selling Point

Security used to be something customers took for granted: an invisible layer that simply worked in the background. Not anymore. A new FICO survey finds that 70% people in the UK now put fraud protection near the top of their list...

This Year, Holiday Shopping Belongs to the Algorithm

There was a time when choosing the right gift meant paying attention. Listening for hints, remembering preferences, and trying to surprise someone you cared about. This year, for many shoppers, that decision-making will be outsourced to something less sentimental, an...

Self-Service AI May Cost Brands Consumer Trust, Report Warns

The promise of generative AI in customer service has dazzled executives across industries. However, according to Forrester’s 2026 B2C Marketing, CX, and Digital Business Predictions, the race to automate could do more harm than good. The research firm expects that...

When Busyness Isn’t Progress: What Is Fauxductivity?

In many offices, and increasingly, in home offices too, there’s a familiar rhythm to modern work. People dart between meetings, reply to messages the moment they land, and stay visible online long after official hours. On paper, it appears to...

Why a Good Leave Experience Keeps Employees Loyal

It turns out that what happens when employees step away from work may shape how long they decide to stay. A new report from Guardian Life Insurance Company of America suggests that a positive employee leave experience is closely related...

Is Cash on Its Way Out?

The idea of a cashless America is no longer far-fetched. According to the Interledger Foundation’s new report, A Cashless Country and the Future of Banks – Consumer Perspectives, just over half of Americans (51%) say they would be willing to...

Medallia’s New Frontline AI Brings Live Insights and Alerts Straight to Frontline Teams

For all the talk about being “customer obsessed,” many companies still struggle to get insights to the people who can actually use them. The workers greeting guests, managing checkouts, or answering calls often don’t see customer feedback until long after...

Amazon’s New ‘Help Me Decide’ Feature Picks the Right Product for You

Amazon wants to make indecisive shopping a thing of the past with the latest feature, Help Me Decide, that uses artificial intelligence to recommend the right product when shoppers can’t seem to pick one. The idea is to help shoppers who...