Author: Sandra Radlovacki

High Costs and Data Gaps Stall Retail’s AI Drive for Better CX, Report Reveals

Retailers are investing significant resources in artificial intelligence, but many are discovering that the path to enhanced customer experiences is slower and more complex than anticipated. The 2025 State of AI in Retail report from Amperity shows that adoption is already...

Deepgram Strikes Multi-Year Deal with AWS to Scale Generative Voice AI

Enterprise voice AI company Deepgram has signed a multi-year agreement with Amazon Web Services (AWS) to bring voice AI tools to more businesses worldwide. The deal focuses on making it easier for companies to adopt generative voice technology at scale,...

The End of Hold Music? CallMiner’s OmniAgent Takes the Call

CallMiner has introduced OmniAgent, an AI-powered virtual agent designed to automate conversations across voice, chat, and email, offering businesses a new approach to scaling service without sacrificing quality. The launch follows CallMiner’s acquisition of VOCALLS and marks a move toward blending...

Americans Hunt Deals, Cut Back, and Switch Brands to Combat Tariffs Effect

August 2025 sees U.S. consumers navigating a retail environment increasingly defined by tariffs, inflation, and heightened price sensitivity. A recent survey by Wunderkind reveals how these economic pressures are changing shopping habits, brand loyalty, and online behaviours across demographics. Over half...

The Dos and Don’ts of Modern Office Etiquette

Workplace etiquette isn’t as rigid as it once was. While expectations evolve with industry norms, generational differences, and company culture, a basic code of conduct still matters. Dress codes may have relaxed, but the way you communicate, collaborate, and show...

Americans Keep Using the Same Passwords, Even as Attacks Surge

Despite years of high-profile breaches and phishing scams, almost half of U.S. consumers still admit to reusing the same password across multiple accounts, according to a new survey commissioned by Yubico. The nationwide study, conducted by Talker Research across the ten...

SEWA’s Award-Winning Virtual Assistant Streamlines Customer Service Across Sharjah

Sharjah Electricity, Water and Gas Authority (SEWA) has introduced a digital assistant that is changing how customers interact with utility services. Nafa’a, an AI-powered virtual assistant, has handled over 228,000 interactions in six months, assisting with bill instalment requests, outage...

City Cruises Charts a Smoother Digital Journey with Medallia

City Cruises, part of Hornblower Group, has partnered with Medallia to improve how guests book and experience its dining and sightseeing cruises. The collaboration focuses on reducing friction across digital touchpoints by capturing real-time feedback and analytics from users online. The...

Perplexity AI Throws $34.5B at Google Chrome in Bold Market Move

Artificial intelligence startup Perplexity AI has made an audacious $34.5 billion all-cash offer for Google’s Chrome browser, a bid that far exceeds the company’s own $14 billion valuation. Led by Aravind Srinivas, a former Google and OpenAI engineer, Perplexity has...

U.S. Customer Satisfaction at 12-Year Low, New Report Finds

American customers are less satisfied than they’ve been in over a decade, according to the latest American Customer Satisfaction Index (ACSI) data. The national score slipped 0.1% in Q2 2025 to 76.9 out of 100 — the same level seen...