Author: Sandra Radlovacki

re:Imagine the Future of Experience: Interview with Shankar Balakrishnan

re:Imagine is an interactive event series brought to you by Medallia starting November 12 2020. Over a period of four weeks Medallia is going to delve into some of the big experience related challenges facing business...

Net Promoter Score Guide: An interview with Fred Reichheld

Ian Golding told us this interview was like “meeting someone who walked on the moon”. It’s true: Fred Reichheld’s insights into enriching the lives of customers are out of this world! Don’t miss watching this exclusive conversation with the inventor...

Gulf Sustainability & CSR Awards 2020: Meet the Winners

The winners of the 2020 Gulf Sustainability & CSR Awards have celebrated success in Dubai, with Splash by being crowned as the day’s Overall Winner.The event took place yesterday at Jumeirah Creekside Hotel and welcomed representatives from over 40 companies live and...

Gulf Sustainability & CSR Awards 2020: Live Awards Ceremony in Dubai

Today marks a very special day as the ceremony for the Gulf Sustainability & CSR Awards 2020 is going to take place face to face. This is the first live event hosted by Awards International since March this year.The finalists...

UK Customer Experience Awards 2020: The Winners Are In

Last Thursday the winners of the UK Customer Experience Awards 2020 celebrated their outstanding achievements across the CX sphere.This year the home London’s home of champions Wembley Stadium was replaced by a virtual room, gathering around 300 people at the...

Online Fashion Retailer Gains Three Million Customers as Profits Soar amid Pandemic

Online fashion retailer Asos added three million customers in the past year despite the pandemic. The company’s annual profits have also skyrocketed thanks to cost-cutting and fewer returned items during this period.Asos has now reached more than 23 million customers globally, with...

CXDay Spotlight: Interview With QASSS

Another company CXM had the opportunity to speak with and share their story on CXDay is QASSS. Apart from complaint management, risk mitigation and other services they provide, QASSS have also won a Gold and Bronze Award at the 2020...

Refresh Your Skills at Freshworks Virtual Conference

CRM software specialist Freshworks is organising Refresh 2020, a virtual global conference gathering a community of experts in CX and IT.The virtual conference is set to launch on 28 October, starting at 9 am, regardless of the chosen region. The...

CXDay Spotlight: Interview With Faran Niaz

Faran Niaz is a global CX professional with a proven track record in the banking and financial industry. Faran is an accomplished Customer Experience, Digital Transformation & Change Management Expert, as well as a CX Judge, Trainer and speaker on...

CXDay Spotlight: Interview With Rachel Williams

As a part of CXM campaign for CXDay, we had the opportunity to speak with CX professionals, small and large businesses to share their story and spread the word about their greatest achievements and milestones in CX. In the first...