Author: Sandra Radlovacki

Refresh Your Skills at Freshworks Virtual Conference

CRM software specialist Freshworks is organising Refresh 2020, a virtual global conference gathering a community of experts in CX and IT.The virtual conference is set to launch on 28 October, starting at 9 am, regardless of the chosen region. The...

CXDay Spotlight: Interview With Faran Niaz

Faran Niaz is a global CX professional with a proven track record in the banking and financial industry. Faran is an accomplished Customer Experience, Digital Transformation & Change Management Expert, as well as a CX Judge, Trainer and speaker on...

CXDay Spotlight: Interview With Rachel Williams

As a part of CXM campaign for CXDay, we had the opportunity to speak with CX professionals, small and large businesses to share their story and spread the word about their greatest achievements and milestones in CX. In the first...

Third of UK Consumers will Spend Elsewhere If a Brand Falls Short on Customer Service

Nearly a third of Brits will never spend again with businesses which provided bad customer service during the lockdown, according to new research from Infobip. The research from the global cloud communications platform polled 2,000 British consumers to see how businesses...

Online Retail and Take-away Brands are the UK’s Fastest Growing Brands During the Pandemic

Online retail and take-away brands Ocado, Deliveroo and Just Eat are the UK’s fastest growing brands according to the 2020 BrandZ™ Top 75 Most Valuable UK Brands report, launched by WPP and Kantar. Already gathering pace pre-COVID-19, Ocado’s online capabilities and perceptions of...

Announcement: Brand New CXM Website and An Exciting Surprise!

After a year of hard work and dedication, CXM is proud to announce the launch of a new website on 6 October, in honour of celebrating the International CX Day. Founded in 2012, CXM has been a resource of industry news,...

Brits Wrongly Spent Over £2 Billion on Products and Services Due to Misinformation in Last Year

A new study from Yext reveals how the spread of misinformation can cause consumers to not only spend much more than they intended but also lose trust in brands due to inaccurate display of information. According to Yext’s Searching for Trust...

International Customer Experience Awards: 2020 Finalists Revealed

The Finalists have been revealed for the International Customer Experience Awards, which is taking place live online this November. The third edition of the event will be taking place live online due to the current global health situation. Hosted by Awards...

Winner Focus: Sapio Research

Sapio Research, a London-based leading professional business and consumer market research company delivering valuable evidence to clients to support them in understanding their audience, shone bright at the 2020 UK Business Awards, securing Gold in the Professional Services category. This July, the...

Sage’s CEO Earns the Highest Leadership Score in the UK During COVID-19 Crisis According to Glassdoor

Sage, the market leader in cloud business management solutions, announced today that Steve Hare, CEO, has been recognised by Glassdoor for having the highest rated leadership score in the UK (95 percent), during the COVID-19 crisis. The data published by Glassdoor...