Author: Sandra Radlovacki

NatWest Proves Listening to Employees Pays Off at the UK Employee Experience Awards ’25

NatWest has been recognised with the gold award in the Best Employee Insight & Feedback category at the UK Employee Experience Awards 2025. The win reflects how the bank listens to its 63,000 employees across the globe and translates their...

Kirsty Murphy of Alternative Futures Group Named UK EXA ’25 Leader of the Year

The UK Employee Experience Awards 2025 celebrated outstanding leadership in people strategy and workplace culture, with Kirsty Murphy, Chief People Officer and Chief Operating Officer at Alternative Futures Group, taking home the coveted Leader of the Year award. Murphy has guided...

Verplas Celebrates Triple Win at UK Employee Experience Awards 2025

Manufacturing firm Verplas has scooped three awards at the UK Employee Experience Awards 2025, winning gold in both Best Company Culture and Team of the Year categories, and bronze in the Best Use of Employee Insight & Feedback category. The awards...

First Direct Bank Takes Home Two Wins at the UK EX Awards 2025

First Direct Bank walked away with two major honours at the UK Employee Experience Awards 2025, winning gold in the Best Company Culture (1000+ employees) category and silver in the Best Employee Engagement category. The bank, which has been operating for...

PolyAI Expands Beyond Front-Line Automation with New Agentic AI Roles

PolyAI is extending its AI platform with the launch of three new agentic AI roles: QA Agents, Analyst Agents, and Builder Agents. The expansion builds on its existing customer-facing automation to create a dynamic, self-improving workforce designed to deliver continuous...

When Insights Don’t Connect, AI Becomes an Expensive Illusion

The AI gold rush is well underway. Companies are hiring data specialists, building integration pipelines, and investing heavily in artificial intelligence to sharpen decision-making. Yet, many of those efforts are built on shaky ground. Without connected insights, AI could become...

This Holiday Season, AI Wins More Trust Than Retailers

Retailers have tried time and again to guide shoppers with curated gift lists and seasonal promotions. But this holiday season, consumers are putting more faith in generative AI than in traditional retail strategies. Coveo’s new holiday report, based on a survey...

Calabrio Pushes Workforce Management into the AI Era with New Intelligence Suite

Calabrio has introduced Workforce Intelligence, a platform it says redefines how contact centres manage their people in an AI-driven world. Announced at the company’s annual Calabrio Customer Connect (C3) event, the launch marks a break from the static systems that...

Finalists Revealed for the International Customer Experience Awards 2025

The wait is over — the International Customer Experience Awards 2025 finalists have been chosen! Some of the world’s best-known brands are in the running this year, including Vodafone Türkiye, Octopus Energy, TUI, Costa, and MSD. A diverse mix of innovators,...

SoundHound AI Expands Agentic AI Reach With Interactions Acquisition

SoundHound AI is expanding its presence in enterprise customer service with the acquisition of Interactions, a company recognised for its AI-powered voice assistants and workflow orchestration tools. The deal aims to strengthen SoundHound’s position in the agentic AI space, a...