Archives

Interview: The Importance of CX in the Era of Huge Competition

Following the explosion of online only retailers, drop shippers and independent sellers using platforms such as Amazon and Big Cartel, customer loyalty is a premium asset that is arguably at its highest ever stock. Indeed, with so much competition online, bad...

£50 Million Is Lost Through Unproductive Brits Skipping Lunch

Holidays have passed and office workers have returned to work, feeling somewhat refreshed after the festive break. However, only 1 in 5 workers will actually take the traditional lunch hour break; a stark contrast to France, which sees the lunch...

Scorpion-3: The First Hoverbike is here!

The drone-technology is slowly revolutionising the transport industry of today. Scorpion-3 is able to carry around 120kg at the speed of 30 miles per hour. The highest altitude it was able to reach so far was 33 feet and it can...

The Aipoly App Helps Blind People Identify Objects Around Them

Marita Cheng, Melbourne School of Engineering alumni, has created an app that helps the blind and visually impaired identify the objects in their surrounding. This amazing app can name more than 1000 objects, colours and even other living beings. Aipoly reads...

Top Customer Experience Influencers For 2017

As part of CCW Digital initiative to foster a robust community for customer experience professionals, they introduced us to some prominent thought leaders.  These incredibly insightful individuals are constantly uncovering solutions to customer experience challenges.  They, more importantly, are constantly sharing what...

Extensive Read: 15 Actionable Employee Retention Strategies You Can Use Today

Nearly 70% of organizations report that staff turnover has a negative financial impact due to the cost of recruiting, hiring, and training a replacement employee and the overtime work of current employees that’s required until the organization can fill the...

The Financial Times Best MBA Programmes

The Financial Time’s Global MBA ranking gathered data on average salaries students from different business schools receive three years after they have finished their degree. Financial Times have created the list of 100 best business schools in the world; you can see...

Introducing New Customer Experience Thinking for 2017

Customer experience is proportional to revenue, at least that’s what “best practice” thinking has taught us. There is new thinking emerging based around distinguishing customer outcomes from customer experience. It adds a new dimension which helps companies differentiate from their...

Customer Service Predictions: 7am Is the New 8am and Saturday Is Now a Weekday

The way that customers interact with businesses is far different than it used to be, largely due to rising competition. If people aren’t happy with the way that you speak to them or handle their queries, then they have absolutely...

5 Strategies to Optimize Your Employee’s Skills

How well do you know what your employees are capable of? After the initial hiring interviews, hands-on training, and performance reviews have passed, there may still exist a few hidden mysteries about your employees’ abilities. Aside from exhibiting competency in their...