Category: Customer Experience

Experience KSA 2025 – Powering Vision 2030 Through Data, Technology & Human Insight

On 15th October 2025, senior leaders from government, business, and technology will gather at the Crowne Plaza Riyadh RDC Hotel & Convention for Experience KSA 2025 — a strategic summit where data, technology, and human insight converge to accelerate Saudi...

UKCXA Finalist, Overclockers UK Highlights Microsoft Copilot and PC Hardware

Looking through the list of UK Customer Experience Award finalists, one name popped out from among the list of B2B giants, banks, telcos and other luminaries. Overclockers UK appeals, largely to my early career as a video game/PC tech journalist....

The UK’s New Shopping Habit Is Artificially Intelligent

Once seen as a novelty, artificial intelligence has insidiously found its way into the everyday shopping routine of millions of Britons. And rightfully so, as its advanced features make the journey easier than ever before. It now compares prices, suggests...

The Future of Customer Experience Beyond the Petrol Station Forecourt

Petrol/diesel/fuel/electric, whatever you put in your vehicle, there’s something vaguely depressing about the modern forecourt. Fortunately, it is due for an upgrade as smart solutions hit the pumps. That could help in the UK, where the one member of staff at...

US Retailer Giant Eagle Revamps Loyalty Scheme

Legacy loyalty systems are just one element of business that weigh heavily on grocers and most other retailers. They’re expensive to maintain (writes someone with a Nectar card with all the numbers rubbed off), slow to adapt, and rarely deliver...

Gap Taps Google Cloud to Thread AI Through Every Corner of Retail

Gap Inc. is bringing artificial intelligence to the heart of its business. The retail group behind Gap, Old Navy, Banana Republic, and Athleta has entered a multi-year partnership with Google Cloud, aiming to reinvent how products are designed, marketed, and...

Delta Talks Up Leading CX Among US Airlines

Having announced third-quarter operating revenue of $16.7 billion and operating income of $1.7 billion with an operating margin of 10.1% last week, Delta Air Line’s earnings call went into some detail on the customer experience improvements the airline continues to...

Why Payment Resilience is the New CX Advantage

Recent payment outages across some of the world’s most recognisable brands have left customers unable to pay in store or shop online, seriously undermining consumer trust. These disruptions highlight a growing CX problem: payment failures are not rare glitches but...

Medallia Research Talks Up Conversational Intelligence as the Future of CX

In a blizzard of research and reports this week, Medallia keeps up the pace of industry chatter with a new insight into “Conversational Intelligence: The New CX Advantage.” The report highlights how businesses are missing out on growth opportunities by...

Dialpad Ends the Chatbot Era with Launch of Its Agentic AI Platform

Chatbots have long been the front line of customer service: familiar, often frustrating, and rarely helpful beyond simple questions. Dialpad thinks it’s time to move on. The company has launched its Agentic AI Platform, a system built to replace the static...