Category: Digital Experience

Gen Z and Millennials threaten to walk if businesses don’t offer in-app payments

A new survey suggests the checkout counter may soon be extinct, at least for anyone under 40. According to payments infrastructure provider NMI, 64% of Gen Z and Millennials say that if a business doesn’t offer in-app payments, they’ll take...

Deepfakes threaten call centre security, claims Reality Defender

The advent of AI has given rise to a tsunami of fake voice and video content, threatening contact centre operations’ security. Contact centre managers might think ‘deepfake’ content won’t happen to them, but it is a real and present danger....

Infobip powers new digital pit lane for Haas F1 fans

The MoneyGram Haas F1 Team has signed a multi-year deal with cloud communications giant Infobip, aiming to turn the traditional race-day experience into something far more interactive: think real-time chats, personalised updates, and AI-fueled insights delivered straight to fans’ phones.Unveiled...

IBM data shows CEOs rushing to AI despite a 25% success rate

Success is a peculiar word in business, with a million ways to measure it and a thousand buzzwords to skew it. So, when IBM’s new survey showed only 25% of recent AI initiatives delivering the expected ROI, the enthusiasm for...

Pushing experience innovation with Valtech.

Almost every business will tell you they play a good CX game, with enhanced this, AI-powered that and elevated experiences flying into the ceiling. But the results inevitably tell a different story, especially around much-vaunted AI efforts. To dig into...

AI fuels over half of fraud. Banks fight back with AI of their own

Fraud is no longer just a game of trickery, it’s now a tech arms race. The latest report from Feedzai shows the bad guys are winning more often than not, thanks to generative AI.According to Feedzai’s 2025 AI Trends in...

No more “please hold”: Talkdesk brings AI innovation to utility support

Talkdesk has launched Talkdesk Utilities Experience Cloud, a purpose-built platform designed to revolutionise how utility companies engage and support their customers across every channel.This intelligent platform aims to assist utility service providers, combining the power of agentic AI, advanced automation,...

Strike the wallet while it’s hot: retailers are missing their best shot in the post-purchase phase

Retailers are missing out on a golden opportunity to drive repeat sales right when a customer takes the card out of their wallet.New research reveals that 63% of UK businesses lack the tools to re-engage customers between checkout and delivery,...

3CLogic teams up with NewRocket to bring smarter Voice AI to the banking sector

3CLogic has announced a partnership with NewRocket to accelerate digital transformation across the financial services sector. As part of the agreement, NewRocket will become an official reseller of 3CLogic’s contact centre platform, integrating advanced voice capabilities into its specialised “Bank...

Dialpad brings AI-powered communications platform to Google Cloud marketplace

Dialpad is now available on the Google Cloud Marketplace, opening up its platform to a broader range of businesses already operating within the Google ecosystem. The move streamlines how companies adopt Dialpad’s unified business communications suite—including Dialpad Connect, Dialpad Support,...