Category: Digital Experience

The AI Backlash Starts, as ChatGPT Rolls Back on Scrapping Previous Model

The endless flood of promises promoting AI as a tool to solve all your business problems continue across technology news sites and vendor marketing material. But, in the rapidly-fading afterglow of ChatGPT 5’s launch, the wheels seem be coming off...

The Rise of Intent-based UI: How AI is Creating Proactive Digital Experiences

My favourite online bookstore disappointed me for the second time this month by sending me my order in poor packaging that almost damaged the books inside. I asked ChatGPT for a strong letter of complaint that I could send. The...

OpenAI Launches GPT-5: Faster, Smarter, and More Human-Like

OpenAI has launched GPT-5, its most advanced and capable AI model to date, marking what CEO Sam Altman calls a “PhD-level” leap in intelligence. The latest model, launched on August 7, 2025, is faster, smarter, and more useful than any...

Most Companies Aren’t Ready to Govern the AI They’re Deploying

As agentic AI rapidly moves into the customer experience mainstream, most businesses are pressing ahead without the safeguards needed to manage it responsibly. According to a new global study released by Genesys, there is a widening gap between AI adoption...

ASAPP Levels Up Contact Center AI with New Accuracy and Trust Tools

ASAPP has unveiled major updates to its flagship product, GenerativeAgent—an AI voice and chat agent designed to handle complex, multi-step conversations. With this expansion, ASAPP offers tools that strike the right balance between automation at scale and the human oversight...

Digital Ad Overload? Southeast Asia Wants Smarter, More Relevant Campaigns

A new regional study from The Trade Desk reveals that 66% of Southeast Asian consumers are ignoring repetitive ads shown on the same channel, signalling a major problem with how brands are managing media strategies. The report argues that siloed,...

Alvaria and CallMiner Just Made Contact Centres a Lot Smarter

Alvaria has entered into a strategic partnership with CallMiner to elevate customer experience and drive business impact through AI-powered insights and automation. This collaboration integrates Alvaria’s outbound engagement and compliance capabilities with CallMiner’s advanced analytics and conversation intelligence platform. The two...

71% of Consumers Are Fine with AI Support If It’s Upfront

AI might not be winning everyone’s trust just yet, but it’s definitely getting better at customer care, at least according to consumers. A new report from customer engagement platform Emplifi finds that 71% of people are satisfied with their AI-assisted...

Cimulate’s New Platform Trains AI Agents to Understand Shopper Intent

CommerceGPT, a new AI-native platform from Cimulate, is powering a new era of product discovery. Built from the ground up, the platform is designed for what Cimulate calls ‘agentic commerce’, a model driven by AI agents rather than human decision-making alone. The...

AI Adoption Is Saving Healthcare Providers Hours Each Day 

A new survey from eClinicalWorks, the cloud-based EHR for ambulatory care, reveals a strong surge in efficiency among providers adopting artificial intelligence in their day-to-day operations. An overwhelming 90% of respondents using AI tools reported noticeable operational improvements, signalling a...