Category: Digital Experience

Intercom’s Fin voice AI agent heralds the end of support hold music

As a consumer, it is scary and annoying that I can call a technologically literate, often multi-billion dollar, business and have my ears wounded by crackly hold music. Worse, the kind that loops every 30 seconds for 10 minutes, before...

What are the key success factors of unified commerce for retailers?

New Manhattan Associates report closely examines 220 North American retailers and dives into over 300 capabilities across four key areas: shopping, checkout, fulfilment, and service, to understand what is driving success in unified commerce.Only 5% of these retailers scored Leader...

Invoca’s Adobe integration bridges digital and offline sales

Invoca has launched an AI-powered integration with Adobe Experience Platform (AEP), bringing real-time conversational data into the omnichannel mix. This integration allows brands to track not just clicks and online behaviour but also the critical moments when customers pick up...

Report: The AI clock is ticking, two years for revenue boosts, or else!

The huge number of AI features for business software and services puts pressure on executives and managers to deliver results, now. Insights from Conga’s latest research report shows executives could benefit most from AI and automation, but those who don’t...

UK consumers favour banking apps over local branches

A new wave of consumer preference is sweeping through the UK banking sector, with a recent FICO study revealing that mobile banking apps are now more critical to customers than traditional bank branches. In a stark departure from the past,...

Mobeus unveils tele: the AI interface redefining user experience

As AI agents become smarter, more specialised, and deeply integrated into business operations, a crucial challenge has emerged—accessibility. Despite AI’s rapid advancements, many businesses struggle to deploy and engage with these technologies effectively, leading to slow adoption, missed opportunities, and...

New Persado release promises smarter, faster, and more lucrative emails

The new AI assistant for financial marketers is here. Persado has rolled out Dynamic Email, an AI-powered solution that promises to take the grunt work out of campaign creation and optimisation, offering faster execution, more conversions, and far less operational...

Typeface launches AI-powered marketing platform to transform content creation

Typeface has unveiled its latest Marketing AI Platform, designed to revolutionise the entire content lifecycle. This system introduces a new era of AI-driven marketing, combining automation, brand intelligence, and seamless collaboration through three core innovations: Brand Hub, Arc Agents, and...

89% of IT leaders say AI’s potential is locked behind outdated digital workplaces

A new Lenovo report reveals a major gap between AI’s promise and today’s workplace realities. While 79% believe AI will enable employees to focus on more meaningful work, only 36% feel their current digital workplace solutions effectively support engagement and...

HMRC adds voice recognition for faster customer service

Last year, we wrote how British tax payers spent around 800 years on hold in total to His Majesty’s Revenue and Customs (HMRC). With the new tax year kicking off soon, the organisation plans to deliver a better service. ...