Employee Experience

Sales Performance Rises 22% When Managers Build Trust Skills

Managers with the ability to build trust across their teams significantly increase the chance of hitting sales targets, new data suggests. Research by MindTools Kineo, launched in 2023 and continuing today, highlights how managers’ non-technical, human skills contribute to business outcomes...

 The Perception Gap: Why Leaders Are Getting the Frontline Experience Wrong

Corporate leaders across retail, hospitality and food service sectors are designing strategies with significant blindspots in their frontline operations. Axonify’s 2026 Frontline Operations Report, published earlier this month, reveals a significant disconnect between what leaders believe is happening on the floor...

Josh Bersin’s Agentic HR 2030 Vision: What does it Mean for Employee Experience?

As more organisations deploy AI agents across their operations, the question of how this technology will reshape HR is gaining traction. Are we heading towards a world in which people issues are mostly handled by AI bots, not humans? Last...

Leaders Are Engaged, Angry and Lonely — and Organisations Need to Pay Attention

Leaders are your organisation’s most engaged people, and most satisfied in their personal lives. Yet they are also most likely to feel angry, stressed, and lonely day to day. Revealing this paradox is Gallup’s 2026 State of the Global Workplace report....

BCG Predicts Most Jobs Will Be Reshaped, Not Replaced, by AI

One of the most persistent fears surrounding artificial intelligence is that it will hollow out the workforce. New research from Boston Consulting Group (BCG) offers hope to an alternate narrative, concluding that the more immediate reality for most workers is...

AI Workforce Planning: How to Predict Workforce Demand Without Burning Out the Team

The workplace has never been less predictable. Most companies are in an odd state of limbo, reluctant to hire more staff or make any solid progression plans because they’re still waiting to see what kind of impact AI is going...

Meet your new EX editor

You cannot deliver a great customer experience if you fail to get your employee experience right. The connection between the two is clear, and yet siloes remain in both organisations and across media coverage. As the new Employee Experience Editor...

Employee Engagement is Sliding and Productivity is Paying the Price

When the job market is strong, disengaged employees leave. When it tightens, they stay and show up checked out, delivering less. That double bind is the central warning in Gallup’s newly published analysis of its State of the Global Workplace...

Predictive HR Analytics for CX Leaders: Why it’s Crucial to Enterprise Workforce Planning

Workforce planning seems like a simple thing. You look at your workflows, define the skills you need, and fill the gaps when they appear. Except in CX teams, things don’t work that smoothly. One sudden change in your company, tech, or...

Marc Benioff Accuses CEOs of Using AI as a Scapegoat

Salesforce CEO Marc Benioff has criticised what he calls the “lazy” tendency among CEOs to blame artificial intelligence for job cuts. Speaking in an interview with The Future Live, Benioff said too many leaders “make AI the scapegoat” when announcing...

Voice of the Employee and CX Design: Why Staff Feedback Changes the Experience Game

Organisations pour real money into employee experience, through surveys, consultants, new platforms launched with fanfare, and still overlook one of the most valuable sources of guidance available to them: the people doing the work. Voice of the employee and CX...

You Can’t Engage Employees With Criteria They Don’t Understand

When performance criteria are vague, generic, or overloaded, the damage runs deeper than a frustrating review cycle. New research from HR advisory firm McLean & Company finds that poorly designed evaluation frameworks are weakening trust, raising stress levels, and contributing...