Employee Experience

Reinventing Workforce Management: How CXL Raised the Bar with Peopleware

When Belgium’s leading contact-center outsourcer CXL set out to modernise its workforce management (WFM), it made a bold decision: replacing its legacy WFM platform with Peopleware’s enterprise-grade WFM suite. What might have seemed like a standard technology refresh quickly evolved...

Capital One’s Brex Credit Card Deal To Boost Employee Payment Experiences

Having seen both ends of the company credit card experience, wading through the paperwork and details for a corporate AMEX in the 2000s. It was a delight a couple of years back to work with a startup, doling out Brex...

Lily Padding and the Employee Experience

A casual look at LinkedIn, shows career carnage in the workplace, with more redundancy rounds and talented teams being ripped apart across all departments large and small. For those unaffected, many are clinging onto their roles or quiet quitting. And,...

Why AI Productivity Gains Aren’t Turning Into Better Work

Thanks to AI, many employees finish tasks faster, draft content more quickly, and get answers in seconds instead of minutes. Yet new research from Workday suggests that this speed is not leading to better work in most organisations. Instead, much...

CX Winners Among the Happiest Workplaces Announced in WorkL’s Global List

Employee experience can be hard to measure through internal metrics with many workers unwilling (and a few, always too willing) to rock the boat. External insights give a better example, with WorkL’s latest “World’s Happiest Workplaces” list seeing over a million...

Forrester Predicts AI Will Cut 10.4 Million US Jobs by 2030

Artificial intelligence will eliminate some jobs over the next five years, but it will not trigger mass unemployment, according to a new forecast from Forrester. In its latest report, The Forrester AI Job Impact Forecast, US, 2025–2030, the analyst firm estimates...

Work isn’t Working According to EX Trailblazer Nadin

There’s a growing crisis in UK workplaces that most politicians don’t see. While MPs debate future skills and employability, they’re missing what’s happening right now: work simply isn’t working anymore. At the end of last year I sat down with the...

Frontline Workers Are Burning Out on Promises of Better Pay and Balance

Over the last few years, conversations about employee experience have been dominated by hybrid work, digital tools, and office culture. Meanwhile, the largest segment of the global workforce, which consists of frontline employees, has been dealing with rigid schedules, rising...

The Business Case for Building Relationships at Work, and How to Do It Right

Somewhere between Slack messages, hybrid schedules, and a calendar full of “quick syncs,” the art of building relationships at work got lost in translation.  The conversations that used to happen by accident, on the walk to a meeting, over coffee, after...

Coaching vs Mentoring: How Smart Companies Build Performance and Belonging

Most people don’t leave a job because of pay. They leave when they stop growing. Sometimes they don’t even quit; they just disengage. It’s happening everywhere. Cameras off for every meeting. Effort down for every project. Energy is gone each...

Building a Mentoring Program that Drives Growth, Engagement, and Retention

Work feels different lately. Teams are stretched, attention is thin, and even strong cultures are wrestling with the hangover of constant change. In many companies, people didn’t just slow down their job searches; they stopped caring.  Against that backdrop, a well-built...

Zendesk Acquires Unleash, Moves Deeper Into AI-First Employee Service

Zendesk has acquired Unleash, an AI-powered enterprise search platform, to double down on internal employee service and AI-first support models. The deal brings generative AI search, permission-based retrieval, and deep collaboration tool integrations directly into Zendesk’s employee service offering. The goal...