Employee Experience

Measuring Company Culture: How Culture Analytics Expose What Work Really Feels Like

Company culture used to be one of those things leaders only really mentioned when they were struggling to attract new hires, or turnover rates went up. By that point, the little tweaks most companies made (like introducing a Pizza day...

Employees Love Change, When It’s the Right Kind

The corporate world has long operated under a cautionary principle. Too much change exhausts employees, leading to disengagement, burnout, and eventual turnover. Leaders have been taught to manage transformation carefully, spacing out initiatives and watching anxiously for signs of change...

Zoom’s “Intelligent Office” Focuses on Employee Experience

Zoom has introduced new capabilities within Zoom Spaces that point to a broader shift in how work environments are being designed. Dubbed the “intelligent office” this agentic AI system does more than just respond to commands, it can understand context...

Microsoft’s Latest Copilot Update Empowers EX Leaders

Microsoft’s update to Copilot in M365 puts employee experience onto centre stage. The latest releases will be welcome news to many EX professionals as they focus on fine-tuning existing capabilities, including adoption tracking, admin controls, and productivity. It might not...

Should You Encourage Employees to Use OpenAI’s New ChatGPT Health App?

Last month, medical AI had a major shake-up in both the consumer and enterprise space. OpenAI launched its ChatGPT Health app, allowing users to upload their medical information for rapid insights into their health. Alongside this, it released ChatGPT for...

ADP Considers the Role of AI for HR and the Employee Experience

Artificial intelligence is inevitable for all areas of the business or office, from supply chains to all-remote tech firms, and any business with HR will need to adapt. A new report from payroll and human capital giant ADP shows where...

Rolls-Royce Launches New Employer Brand “Infinite Potential”

Rolls-Royce (the aerospace and engineering company), one the UK’s major technology success stories, is reimagining its place as a key employer through a new brand, welcome Infinite Potential. Infinite Potential, according to the team “reflects what it truly means to be...

Support Beats Pay in Agent Happiness, New Report Finds

Contact centres have treated pay as the main lever for keeping agents in their seats, hoping that increasing salaries and adding bonuses will make people stay. Calabrio’s latest Voice of the Agent report reveals that money is no longer what...

Reinventing Workforce Management: How CXL Raised the Bar with Peopleware

When Belgium’s leading contact-center outsourcer CXL set out to modernise its workforce management (WFM), it made a bold decision: replacing its legacy WFM platform with Peopleware’s enterprise-grade WFM suite. What might have seemed like a standard technology refresh quickly evolved...

Capital One’s Brex Credit Card Deal To Boost Employee Payment Experiences

Having seen both ends of the company credit card experience, wading through the paperwork and details for a corporate AMEX in the 2000s. It was a delight a couple of years back to work with a startup, doling out Brex...

Lily Padding and the Employee Experience

A casual look at LinkedIn, shows career carnage in the workplace, with more redundancy rounds and talented teams being ripped apart across all departments large and small. For those unaffected, many are clinging onto their roles or quiet quitting. And,...

Why AI Productivity Gains Aren’t Turning Into Better Work

Thanks to AI, many employees finish tasks faster, draft content more quickly, and get answers in seconds instead of minutes. Yet new research from Workday suggests that this speed is not leading to better work in most organisations. Instead, much...