Employee Experience

CX Winners Among the Happiest Workplaces Announced in WorkL’s Global List

Employee experience can be hard to measure through internal metrics with many workers unwilling (and a few, always too willing) to rock the boat. External insights give a better example, with WorkL’s latest “World’s Happiest Workplaces” list seeing over a million...

Forrester Predicts AI Will Cut 10.4 Million US Jobs by 2030

Artificial intelligence will eliminate some jobs over the next five years, but it will not trigger mass unemployment, according to a new forecast from Forrester. In its latest report, The Forrester AI Job Impact Forecast, US, 2025–2030, the analyst firm estimates...

Work isn’t Working According to EX Trailblazer Nadin

There’s a growing crisis in UK workplaces that most politicians don’t see. While MPs debate future skills and employability, they’re missing what’s happening right now: work simply isn’t working anymore. At the end of last year I sat down with the...

Frontline Workers Are Burning Out on Promises of Better Pay and Balance

Over the last few years, conversations about employee experience have been dominated by hybrid work, digital tools, and office culture. Meanwhile, the largest segment of the global workforce, which consists of frontline employees, has been dealing with rigid schedules, rising...

The Business Case for Building Relationships at Work, and How to Do It Right

Somewhere between Slack messages, hybrid schedules, and a calendar full of “quick syncs,” the art of building relationships at work got lost in translation.  The conversations that used to happen by accident, on the walk to a meeting, over coffee, after...

Coaching vs Mentoring: How Smart Companies Build Performance and Belonging

Most people don’t leave a job because of pay. They leave when they stop growing. Sometimes they don’t even quit; they just disengage. It’s happening everywhere. Cameras off for every meeting. Effort down for every project. Energy is gone each...

Building a Mentoring Program that Drives Growth, Engagement, and Retention

Work feels different lately. Teams are stretched, attention is thin, and even strong cultures are wrestling with the hangover of constant change. In many companies, people didn’t just slow down their job searches; they stopped caring.  Against that backdrop, a well-built...

Zendesk Acquires Unleash, Moves Deeper Into AI-First Employee Service

Zendesk has acquired Unleash, an AI-powered enterprise search platform, to double down on internal employee service and AI-first support models. The deal brings generative AI search, permission-based retrieval, and deep collaboration tool integrations directly into Zendesk’s employee service offering. The goal...

Shadow IT in 2026: Risks, Real Examples, Shadow AI and the ROI of Fixing It

A sales rep pastes a confidential transcript into an AI summarizer five minutes before a client call. It saves them time, the meeting goes well, and later someone in compliance discovers the recording has been fed into a third-party model...

AI Is Racing Ahead of Employee Confidence, Survey Reveals

AI has been promised as the great unlock for productivity. Faster workflows, smarter scheduling, and less admin for overstretched teams. However, the reality is vastly different. UKG’s new 2026 workforce outlook suggests something much simpler is holding companies back: trust. The HR...

27% of U.S. Workers Would Rather Get a Root Canal Than Attend the Office Holiday Party

This December, plenty of workers would rather book a dentist appointment than open an office holiday party invite. Apparently, mandatory cheer doesn’t land the way it used to. New national research conducted by Censuswide on behalf of social-connection nonprofit Sunny found...

AI Is Everywhere Except in Staff Training. It’s Time to Catch Up

You can’t walk into a workplace today without spotting AI somewhere in the background. Someone’s prompting a model for a quick draft, while others are summarising a spreadsheet. Customer service teams are relying on AI assistants to speed up replies. AI...